Warning over phone calls scam [Scotland on Sunday]
(Scotland on Sunday Via Acquire Media NewsEdge) A FIRM was left nursing a GBP3,500 phone bill after its system was hacked by international fraudsters.Gavin Stewart, managing director of Edinburgh-based stage lighting firm Black Light, returned to his office one Monday to find his telephone system had made hundreds of calls to a foreign number.But his telephone service provider, O2, was unreachable because it was a bank holiday in England and it took him all day to shut down the system. The lines had been connected for a total of 71 hours.Stewart discovered he had fallen victim to toll fraud, also known as "phreaking". He was shocked to find the small print in his contract with O2 meant he was responsible for security and required to pay up.The telecoms giant eventually sent him a letter offering to waive its profit on the calls but insisting they were Black Light's responsibility and requesting it pay within 14 days in order to receive the discounted bill of GBP1,300.Stewart said: "In my opinion this is condoning crime. I felt very badly treated."Now Stewart is warning other businesses to check their phone line's security so that they don't fall prey to the same scam.An O2 spokesperson said: "We do understand the difficult position this has created for Mr Stewart and, as a gesture of goodwill, we have agreed to share the charges incurred as a result of the fraud and apply a credit of GBP2,368.18 to his account, subject to Black Light agreeing to to improve the security of its system."
(c) 2013 ProQuest Information and Learning Company; All Rights Reserved.
[ Back To Technology News's Homepage ]