ADCB publishes 2012 Sustainability Report [CPI Financial]
(CPI Financial Via Acquire Media NewsEdge) During 2012, ADCB managed to resolve 93 per cent of InterAct customer complaints within three working days, increasing the bank's overall customer satisfaction to 97 per cent.
Ala'a Eraiqat, Chief Executive Officer and Member of the Board of Directors, reported that, "We demonstrated our commitment to corporate social responsibility by going over and above the MOU signed with the UAE Nationals Defaulted Debts Settlement Fund and in 2012 waived 100 per cent of receivables from debt-burdened Nationals which totalled AED 22.7 million for 184 UAE Nationals."
Abu Dhabi Commercial Bank (ADCB) is the third largest bank in the UAE and second largest in Abu Dhabi by assets, at AED 180.8 billion as at 31 December 2012. It has an 11.21 per cent market share by loans and 9.35 per cent market share by deposits.
ADCB has adopted the definition of sustainable development put forward by the Abu Dhabi Sustainability Group (ADSG): "We support our Country's vision to achieve sustainability thus we aim to 'achieve and maintain superior performance over a period of time, while at the same time taking into consideration all our stakeholders' present and future needs'...
ADCB says it sees the adoption of sustainability management as a shift to a system based on the integrated management of economic, environmental and social factors in a way that creates value for all of its stakeholders. 'Value' is a concept that means different things to different people and organisations, but in the bank's view, at its heart it involves ambition and thus aligns with ADCB's motto of 'Long Live Ambition', as it provides a mechanism for the bank to promote the spirit behind the motto.
ADCB's Sustainability Report is available on line at http://www.adcb.com/about/sstanrprt/overview.asp
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