|[October 29, 2013]
Appraisal Logistics Earns Optional ISO 9001:2008 Certification
WASHINGTON --(Business Wire)--
Logistics, a leading provider of high quality, compliant appraisal
management solutions for the residential and commercial mortgage
industry, today announced from the 100th Annual MBA
Convention and Expo it has received the ISO 9001:2008 Certification for
Quality Management Systems Standards by LQRA, a Lloyd's Register
Company. Although not required, Appraisal Logistics opted into the
rigorous audit and evaluation process to provide financial institution
customers a means of measuring quality.
"We strive to continually improve our organizational processes," said
Frank Danna, CEO of Appraisal Logistics. "The principles of ISO
certification have been our guidelines since we began in 2008. It just
made sense to make the process formally reviewed and confirmed so we can
provide that quality assurance to our clients. ISO certification is not
new, but for the financial services industry, it is rare."
The successful completion of this comprehensive audit confirms that
Appraisal Logistics' compliance management processes, procedures and
controls have been formally evalated, tested and certified by an
independent ISO lead auditor. By applying best business practices and
providing a means to measure and deliver quality to reduce
inconsistencies, ISO Certification helps strengthen performance in the
appraisal communication process.
"Right now, there is no official audit process for AMCs," Danna
continued. "It's the financial institution's responsibility to verify
third party compliance and many simply don't have the means to audit
vendors. ISO includes that audit verification within it. We can provide
our clients with a seal of approval that is much more stringent than
Because Appraisal Logistics will be audited by ISO every 6 months, it
has implemented a daily, weekly and monthly reporting schedule that
pulls data on areas of improvement, such as turn times, QA and QC. This
constant process of evaluation and measurement often uncovers flaws in
the client's process as well. Appraisal Logistics can then work with the
financial institution to drive efficiencies across the board, improving
the overall procedure.
"As client-appraiser success continues to fuel our growth across the
nation, it's even more imperative to maintain and continually improve
our organizational processes," Danna said. "Our clients require highly
reliable appraisal compliance and management solutions and they
rightfully expect their technology partners to demonstrate management
efficiencies in the control of their processes. We now have certified
processes in place that minimizes financial institution risk and helps
ensure that services and processes will not only maintain proven levels
of excellence but also continue to improve over the long term."
About Appraisal Logistics
Annapolis, Md.-based Appraisal Logistics is a nationwide appraisal
management company for the residential and commercial mortgage industry.
With a team of industry experts and a nationwide network of highly
qualified and trusted appraisers, Appraisal Logistics provides immediate
and exceptional services to regional and community banks and standalone
mortgage originators to ensure each appraisal is 100 percent compliant
in a customized, customer-focused environment. The company also owns and
maintains the secure proprietary communications platform - AIM-Port®.
For more information, please visit www.gotoals.com
or call (443) 949-7862.
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