|[December 02, 2013]
Research and Markets: Metrics for the Internet, Information Technology, and Service Management Featuring 83 Sample Metric Reports - With Over 240 of 540 Objective Metrics
DUBLIN --(Business Wire)--
Research and Markets (http://www.researchandmarkets.com/research/dtllfv/metrics_for_the)
has announced the addition of the "Metrics
for the Internet, Information Technology, and Service Management"
report to their offering.
Over 540 Objective Metrics Defined 83 Graphical Metric Reports show over
Compliant with ITIL
IT Service Management
The CIOs biggest challenges is to justify staffing and spending levels
as they strive to improve IT efficiency. When assessing comparative
benchmarks, it is hard to know which metrics to start with. The Metrics
for the Internet, Information Technology and Service Management
HandiGuide helps CIOs to understand and pick the appropriate comparative
benchmarks to justify staffing and spending, improving IT operations and
demonstrating the value of IT to the business.
Defining Which Metrics to Use
Most IT metrics efforts lack relevance to the business and are not well
linked to business outcomes. They tend to be IT focused, such as WAN
availability or server downtime. It is difficult for the business to
understand how these measures relate to its objectives, and they provide
little insight into the value that IT delivers.
At the heart of an effective Service Level Agreement (SLA) are
performance metrics and they
- Measure the right performance characteristics to ensure that the
client is receiving its required level of service and the service
provider is achieving an acceptable level of profitability
- Can be easily collected with an appropriate level of detail but
without costly overhead, and
- Tie all commitments to reasonable, attainable performance levels so
that "good" service can be easily differentiated from "bad" service, and
giving the service provider a fair opportunity to satisfy its client.
The Metrics for the Internet, Information Technology and Service
Management HandiGuide is over 300 pages, defines 540 objective metrics,
and contains 83 metric reports that show over 240 objective metrics.
The metrics cover all areas of the Internet, Information Technology, and
Service Management -- including WIRELESS metrics which in turn includes
mobile broadband specifications. In addition, there are industry
specific examples for financial services, distribution, manufacturing,
education, entertainment, government, hospitality, insurance, medical,
real estate and retail.
- Organizational responsibilities defined
- Metric process, design, and definition of 540 specific objective
- Graphic data presentation rules
- A full metric report package is defined - a template you can use right
- Wireless metrics examples are featured
- Updated to comply with Sarbanes-Oxley
For more information visit http://www.researchandmarkets.com/research/dtllfv/metrics_for_the
About Research and Markets
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