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TMCNet:  BalanceBPO Expands Leadership Team; Greg Gotham Joins Company as Senior Director of Product Delivery

[December 03, 2013]

BalanceBPO Expands Leadership Team; Greg Gotham Joins Company as Senior Director of Product Delivery

AUSTIN, Texas --(Business Wire)--

BalanceBPO announced today that Greg Gotham has joined the firm to deliver RESOLVHOD Software to customers and to assist the company further with innovating its products and enhancing delivery capabilities. He will be based in Austin, TX.

Gotham most recently was the Director of Change Management initiatives for the US Federal Government for Dell (News - Alert), Inc. Greg spent significant time opening and managing contact centers for Dell in the Philippines, Panama, El Salvador, Argentina, India and the US. Other leadership positions at Dell included Director, Customer Experience Operations and Global PMO of Business Intelligence and Excellence. He was also at the forefront of re-engineering Dell's 27 year old supply chain to deliver products quicker and more competitively to the consumer.

"Greg has directly contributed to the methods by which customer experience is measured and optimized in our global industry," said Tim avin, CEO. "His experience and knowledge aligns perfectly with our strategy to revolutionize those methods, and Greg will play a significant role in the rise of our processes and innovations in the contact center."

Greg is a Six-Sigma Black Belt and holds an MBA from St. Edward's University. He was the World Wide Six-Sigma Mentor of the Year, Project/Program Manager of the Year, and the Community Volunteer Ambassador of the Year, among other prestigious awards during his 13 year career at Dell.

"Greg shares our entrepreneurial spirit and drive to innovate and revolutionize customer experience management," said Dan Pearce, Chairman. "Having an individual of Greg's professional pedigree join our organization provides for a very strong endorsement of efforts and strategy."

About BalanceBPO

BalanceBPO is revolutionizing customer experience optimization for contact centers through behavior and process innovations. The company has developed an unprecedented method to measure and optimize first contact resolution and customer experience -- the Balanced Service Process defines the method and RESOLVHOD Software powers it. The process and software are available for implementation in your contact centers worldwide. The BalanceBPO team assists with every detail of the implementation including on-the-ground support.

BalanceBPO is a private company headquartered in Austin, Texas with offices located in northern Maine.

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