|[December 06, 2013]
AAA Carolinas Leverages Ultimate Software's Person-Centric HCM Technology to Unify Information and Processes
WESTON, Fla. --(Business Wire)--
Software (Nasdaq: ULTI), a leading cloud provider of people
management solutions, announced today that AAA Carolinas, a member of
the AAA family of motor clubs that span North America, is benefiting
from Ultimate's unified approach to human capital management (HCM),
person-centric technology, and responsive customer service.
Carolinas, headquartered in Charlotte, NC, is one of the largest
and fastest-growing AAA clubs in the U.S., with over 1,400 employees
serving its members in North and South Carolina. Before UltiPro, AAA
Carolinas had used several systems for its HR and payroll operations, so
employees, managers, and administrators had to manage multiple logins
and navigate different systems. The systems were often out of sync,
creating frustrations and reporting issues. To address these challenges,
AAA Carolinas has been leveraging Ultimate's UltiPro as its one system
of record for HCM.
Multiple Systems Waste Time
"Having multiple systems is a time waster. Our first priority is helping
our customers, and having to manage a variety of systems could divert us
from this goal. With UltiPro
as our one system of record for HCM, we have simplified our work
so we can focus on what's really important to our business," said Lori
Diggs, human resource project analyst at AAA Carolinas. "I've never
worked with an HCM solution where the information was so easily
accessible. Managers now can go to one place to handle everything that
is related to their talent."
Delivered with cloud technology, UltiPro provides customers like AAA
Carolinas with an end-to-end suite of HCM functionality, including recruitment,
onboarding, payroll, benefits, performance management, and more. Plus,
employees, managers and executives have immediate, 24-7 access to
information as well as a range of strategic HCM tools that are both easy
to access and easy to use.
"The time savings that has resulted from using a single solution for
end-to-end HCM has been immense, especially for our HR teams when delivering
business intelligence and workforce analytics to our executives and
managers. For example, I have shaved approximately five to six
hours of my time each month on talent management reporting," said Diggs.
"We have also seen significant improvements in our recruiting
processes-managers have reported they have access to a higher quality
talent pool. Even better is that our teams can easily access any data or
changes throughout UltiPro with a click of button, like salary changes,
performance reviews, onboarding, compliance-related items, and more-all
without having to navigate through multiple systems."
Different Skill Sets, One Solution
UltiPro provides AAA Carolinas' people with easy-to-use technology that
supports its employee-centric culture. Employees can quickly view and
update their information with user-friendly web capabilities via a
centralized, 24-7 gateway. For example, employees are easily accessing
UltiPro to develop performance goals; stay current with training; check
past reviews, personal information, or compensation details; or review
or modify direct deposit and W-4 information.
"Our company has four business lines made up of very diverse people with
differing needs and skill sets-including executives, mechanics, call
center people, network engineers and software developers, and more. And
everyone enjoys the ease of use of UltiPro. We've never had any issues
surface, which is a big contrast with our previous systems," said Diggs.
"Our people feel empowered because they have easy access to a range of
information, and we often hear they are very happy with UltiPro and how
this technology makes their work easier and more effective."
Proven Customer Service
In addition to person-centric technology, AAA Carolinas also wanted a
business partner with extensive and proven customer service experience.
To ensure the success of the people and teams using its technology,
Ultimate Software places high importance on its customer relationships
and related feedback, which often drive the product enhancements within
"Ultimate Software's customer service has just been off the charts.
We've gone through some major growth in the past few years, and
Ultimate's support team have been with us every step of the way, which
makes an immense difference in our being effective at what we do," said
Diggs. "Our executives have been very pleased with the partnership,
technology, and services we are receiving."
Software's philosophy with customers is about providing
technology that people want to use, encouraging communication and
collaboration, and delivering business results," said Greg Swick, chief
sales officer at Ultimate Software. "We're very happy when a dynamic,
customer-centric business like AAA Carolinas is embracing the full power
of our cloud technology to better support its employees and HR teams."
About Ultimate Software
Ultimate is a leading
cloud provider of people management solutions, with more than 10
million people records in the cloud. Built on the belief that people are
the most important ingredient of any business, Ultimate's award-winning
UltiPro delivers HR, payroll, and talent management solutions that
seamlessly connect people with the information and resources they need
to work more effectively. Founded in 1990, the company is headquartered
in Weston, Florida, and has more than 1,800 professionals focused on
developing the highest quality solutions and services. In 2013, Ultimate
was ranked #9 on FORTUNE's list of the 100 Best Companies to Work For;
recognized as a "Leader" in Nucleus Research's HCM Technology Value
Matrix; and awarded the highest rating by Constellation Research in its
Cloud Buyer's Bill of Rights Certification. Ultimate has more than 2,500
customers with employees in 144 countries, including Adobe (News - Alert) Systems
Incorporated, Bloomin' Brands, Culligan International, Major League
Baseball, Pep Boys, Texas Rangers Baseball, and Texas Roadhouse. More
information on Ultimate's products and services for people management
can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc.
All other trademarks referenced are the property of their respective
Follow Ultimate Software on Twitter (News - Alert): www.twitter.com/UltimateHCM
Follow Ultimate Software on LinkedIn (News - Alert): http://linkd.in/UltimateHCM
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