|[December 12, 2013]
Summit Management Services Inc. Improves Employee Performance with Yardi eLearning
SANTA BARBARA, Calif. --(Business Wire)--
Residential housing owner and manager Summit Management Services Inc.
has measured significant returns on its investment in Yardi
eLearning™, an online employee training solution, in the form of
improved staff performance and closer team cohesion.
Summit Management Services believes that the sooner employees learn to
use its Yardi property management products, the faster they add value to
the company. With workers spread across several U.S. states and multiple
time zones, one-on-one training isn't feasible-but Yardi eLearning,
which delivers online courses directly to employees' desktops or mobile
devices, is a highly effective alternative.
"We wanted a new training solution because our platforms for property
management and accounting, revenue management, resident screening and
other operations aren't beneficial if our employees don't know how to
use them," said Catherine Harris, vice president for Summit Management
Services. "Since adopting Yardi eLearning we've seen new hires perform
at a high level sooner. The training platform helps them bond
immediately with our company's values and creates a positive
relationship that supports our retention efforts. Yardi eLearning also
keeps our veteran employees up to speed on Yardi Voyager® and
our other poducts. This is excellent ROI."
Along with performing new-hire orientation quickly and efficiently,
Summit Management Services also uses Yardi eLearning to present
customized courses on company policies and such topics as Fair Housing
across the employee population. On-demand courses are accessible at any
time of day, allowing employees to complete training obligations without
interfering with their leasing or resident service responsibilities.
Reporting tools built into Yardi eLearning enable Summit Management
Services to track course attendance, completion and results.
"Just as Yardi
Voyager provides a single platform for multiple operations,
eLearning represents an accessible, interactive learning environment
that lets Summit Management Services fulfill multiple training
priorities in one stop. The solution helps the company acclimate
employees to its culture and expectations and draw maximum value from
its technology investments," said Terri Dowen, senior vice president of
sales for Yardi.
About Summit Management Services Inc.
Summit Management Services Inc., based in Akron, Ohio, manages and owns
more than 4,000 residential units in Ohio, North Carolina and Colorado.
Its portfolio includes Class A market rate housing, affordable housing,
and student housing at Kent State University in Ohio and Colorado State
University. For more information, visit www.summitmanagementliving.com.
Now in its fourth decade, Yardi® is committed to the design,
development and support of software for real estate investment
management and property management. With the Yardi Multifamily Suite™,
Yardi Commercial Suite™, Yardi Investment Suite™ and
Yardi Orion™ Business Intelligence, the Yardi Voyager® platform
is a complete real estate management solution. It includes operations,
accounting and ancillary processes and services with portfolio-wide
business intelligence and platform-wide mobility. Yardi is based in
Santa Barbara, Calif., and serves clients worldwide from offices in
North America, Asia, Australia, Europe and the Middle East. For more
information, visit www.yardi.com.
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