|[December 13, 2013]
Avtex and ComputerTalk Announce Partnership
MINNEAPOLIS --(Business Wire)--
Avtex (News - Alert), a provider of integrated interaction solutions, announced today
its partnership with ComputerTalk, a leading provider of Microsoft
Lync-native contact center product and CEBP applications. As part of the
ComputerTalk Global Partner Network, Avtex will work with ComputerTalk's
North American offices to better serve their own client base. The Avtex
ComputerTalk partnership will bring Lync unified communications and
CEBPs into contact centers and to extend the power of contact center
applications to the rest of the enterprise.
"The addition of ComputerTalk's Lync-certified and natively integrated
contact center platform extends our Microsoft and Contact Center
portfolio and our reach to those customers that want to extend the power
of contact center to the rest of the enterprise," says George Demou,
President of Avtex. Further, says Demou, "it aligns with our mission to
provide integrated, optimized customer experiences with cross-channel
technologies. Both ComputerTalk and Avtex customers will benefit from
the knowledge share that will occur during this partnership."
"We are really excited about the enormous potential of this partnership.
Avtex, Microsoft's Lync partner of the year with a national reach can be
leveraged effectively in the CC/UC solutions market. Avtex's proven
ability to provide solutions based on Microsoft Lync and Office365 will
now have ComputerTalk's powerful and user friendly ice contact center
added to their portfolio. Our combined efforts will enable customers to
achieve a tightly integrated experience across multiple communication
channels such as voice, instant messaging with web chat, Skype (News - Alert), email
and social media," says Mandle Cheung, Founder and CEO of CmputerTalk.
Avtex, a Pohlad (News - Alert) Family Company, provides
professional services and strategic consulting encompassing a full 360°
suite of solutions including user experience design, application
development, unified communications, contact centers, portals, business
intelligence, and customer relationship management. Driven by technology
know-how and passionate about customer experience, Avtex is uniquely
qualified to help clients deliver exceptional experiences to their
customers using technology. Backed by strategic partnerships with Microsoft,
Intelligence, Avtex is truly a breadth and depth provider of
customer experience technology solutions. Find out more about Avtex
online at www.avtex.com or
follow Avtex on Twitter (News - Alert) at @avtex.
ComputerTalk provides white label
on-premise and cloud based unified communications contact center
solutions, via a carefully selected partner network, to customers around
the word. ice is the brand name of our native Lync Contact
Center product. We specialize in Lync Enterprise Voice, PBX agnostic
contact center and Interactive Voice Response, and custom / tailor-made
CEBP applications. Our OpEx offering runs in a PCI (News - Alert)-compliant data
center. ice is a fully-featured Lync 2013 and 2010 ISV
qualified, all-in-one, software only, social media contact center that
runs as a native Lync component (UCMA). ComputerTalk is the current
Microsoft Canada Communications Partner of the Year IMPACT award Winner.
We are a Microsoft Online Service Advisor with Gold Application
Development and Gold Communications competencies. ComputerTalk was
founded in 1987 and is headquartered in Richmond Hill, Ontario, Canada.
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