Cal OES Receives Two Prestigious Awards from the National Association of State Chief Information Officers (NACIO)
(Targeted News Service Via Acquire Media NewsEdge) SACRAMENTO, Calif., Dec. 13 -- The California Emergency Management Agency issued the following news release:
The California Governor's Office of Emergency Services (Cal OES) is honored to receive two prestigious awards this week from the National Association of State Chief Information Officers (NACIO) at the State Chief Information Officer (CIO) meeting.
"This is a great honor for Cal OES to receive such awards," said Mitch Medigovich, Deputy Director of the Cal OES Logistics Branch. "Staff has been working diligently on both projects. I am pleased their hard work and dedication has been recognized."
The National Association of Chief Information Officers presented Cal OES with awards in the following two unique categories: Data, Information and Knowledge Management Finalist Enhanced Call Tracking System (ECaTS) and Information Communications Technology (ICT) Innovations Finalist - The Enhanced 9-1-1 Grant project.
The Data, Information and Knowledge Management Finalist Enhanced call Tracking System (ECaTS) category recognizes the CA 9-1-1 Division which led the implementation of the Emergency Call Tracking System (ECaTS). ECaTS is an innovative approach to the 9-1-1 reporting and trending problem. It provides one platform that uses "buffer boxes" to gather information from 9-1-1 Public Safety Answering Points (PSAPs) regardless of the equipment they use. The "buffer boxes" collect, store, compress, and securely transmit data to a central database at regular intervals to mitigate the chance of data loss if there is a network outage between a PSAP and the central database.
The Information communications Technology (ICT) Innovations Finalist - The Enhanced 9-1-1 Grant Project was recognized for its role in helping improve public safety and emergency response. The CA 9-1-1 Division implemented the California Enhanced 9-1-1 Grant Project (CA E9-1-1 Grant Project), an Internet Provider (IP) solution that has enhanced wireless 9-1-1 call delivery in 13 northeastern California
counties and 37 PSAPs that responded to 506,185 9-1-1 calls in 2012. The project deployed an IP infrastructure that allows wireless 9-1-1 calls to be delivered to the correct PSAP based upon the geographic coordinates of longitude and latitude (also known as X/Y routing) of the wireless caller at the time of the wireless 9-1-1 call. Each wireless call routed on X/Y location reduces 9-1-1 call delivery by 44 seconds, yielding a 90 percent improvement in transfer time over calls that previously required a transfer using legacy routing. Between September 2012 and December 2012, the IP solution reduced transfer times for 18 percent of all wireless 9-1-1 calls made in the project area by routing the call to the appropriate PSAP for response, saving an aggregate of 29 hours in call answer time.
For more information on other Cal OES programs, please visit www.caloes.ca.gov
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