10 hot consumer trends [New Straits Time (Malaysia)]
(New Straits Time (Malaysia) Via Acquire Media NewsEdge) ACCORDING to Ericsson ConsumerLab, the mass demand for apps and services across all industries and societal sectors is expected to be the most important trend in 2014.
1. APPS CHANGE SOCIETY
The fast global uptake of smartphones has completely changed the way we communicate and use the internet. Now we enter a new phase of rapidly-diversifying smartphone use - and people are looking for apps for everything from shopping and daycare to communication with authorities, and transportation. Apps are becoming more important than the phone you use.
2. YOUR BODY IS THE NEW PASSWORD
Sites are demanding longer passwords with a mixture of numbers, letters and symbols - almost impossible to remember. This is leading to growing interest in biometric alternatives. For example, our research found that 52 per cent of smartphone users want to use their fingerprints instead of passwords and 48 per cent are interested in using eye-recognition to unlock their screen. A total of 74 per cent believe that biometric smartphones will become mainstream during 2014.
3. QUANTIFIED SELF
Blood pressure, pulse and steps are just some examples of how we want to measure ourselves with mobile devices, using personally- generated data. You only need to start an app to track your activities and get to know yourself better. A total of 40 per cent of smartphone users want their phone to log all of their physical activities and 56 per cent would like to monitor their blood pressure and pulse using a ring.
4. INTERNET EXPECTED EVERYWHERE
Internet experience has been falling behind voice. Smartphone users are realising that the signal bars on their phone no longer provide reliable guidance, since a signal that is adequate for a voice call may not be good enough for internet services. Our research found that the lowest satisfaction is with internet quality experienced on the subway.
5. SMARTPHONES REDUCE THE DIGITAL DIVIDE
Internet access on a global scale is still inadequately and unequally distributed, giving rise to what is referred to as the digital divide. The advent of cheaper smartphones means that consumers no longer need costly computing devices to access internet services. A total of 51 per cent of consumers globally feel that their mobile phone is the most important piece of technology - and for many it is becoming the primary device for internet use.
6. ONLINE BENEFITS OUTWEIGH CONCERNS
As the internet becomes an integrated part of our daily lives, the risks associated with being connected are becoming more apparent. 56 per cent of daily internet users are concerned about privacy issues. However, only four per cent actually say they would use the internet less. Instead, consumers apply strategies to minimise risk such as being more cautious about the type of personal information they provide.
7. VIDEO ON COMMAND
Despite having greater media choice, we seem less prone to choose what we watch ourselves. In fact, our friends are particularly influential when it comes to viewing video material. We find that 38 per cent of respondents say they watch video clips recommended by their friends at least several times weekly. Our friends have almost as much impact on our blog-reading and music-listening habits too.
8. MAKING MY DATA VISIBLE
A total of 48 per cent of consumers use apps to better understand their data consumption. While 41 per cent just want to know how much data they use, 33 per cent want to make sure they are billed correctly and 31 per cent don't want to exceed their operator's data cap. Research also revealed that 37 per cent of smartphone owners regularly use apps to test their connection speed.
9. SENSORS IN EVERYDAY PLACES
As interactive internet services are now commonplace, consumers are increasingly expecting our physical surroundings to be equally responsive. By the end of 2016, around 60 per cent of smartphone owners believe that sensors will be used in everything from healthcare and public transport, to cars, homes and our places of work.
10. PLAY, PAUSE, RESUME ELSEWHERE
As 19 per cent of total streamed time is spent on phones or tablets, consumers are increasingly shifting the locations where they watch TV to suit their daily lives. For example they may start viewing content at home, pause and resume watching during their commute to work. So it makes sense to switch devices.
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