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TMCNet:  Subscribers Frown At Poor Services of GSM Operators

[December 31, 2013]

Subscribers Frown At Poor Services of GSM Operators

(AllAfrica Via Acquire Media NewsEdge) Some telecom subscribers have expressed dissatisfaction with the poor quality of services of GMS service providers in the country during the Yuletide The News Agency of Nigeria (NAN) on Monday in Abuja, reported that the subscribers said they were unhappy as they were not getting value for their money from the service providers.


Mr Ilemona Umoru, a graphic designer, said that the services from the networks were poor, adding that he could hardly make complete calls without problems.

"You find that when you try to call someone, especially in this season, you can hardly hear the person at the other side.

"You never have the satisfaction of talking to someone, it's either the call gets cut half way into your conversation or you would be hearing some kind of unpleasant noise at the background.

"The regulators should sanction them or there should be a limit of the number of subscribers they should have because I think that part of the problem is because the networks are over loaded.

Another subscriber, Mrs Adejo Peace, expressed the same feelings, saying that the service providers deducted money for poor network reception.

"The most annoying thing is that your money is always deducted even when your call does not get through.

"Why should I pay for something I did not use? "The worst of it is that even when you call the customer care, they cannot proffer any solution for you rather they would make excuses why your money was deducted.

"You can imagine that my cell-phone was stolen and for about three weeks now I have done the well-come back-pack, yet the network is still writing 'emergency'.

"They are just there to collect people's money," Peace said.

Mrs Allima Ahmed, a teacher, however, had a different view as she commended the service providers for effective service delivery.

"I have no reason to complain, though at times there might be a little hitch.

"But I think that most of the complaints from subscribers could be as a result of the Yuletide because of multiple calls.

Ahmed appealed to the Federal Government to assist the mobile operators in the provision of infrastructure, adding that this would go a long way in reducing their challenges.

He also called on members of the public to stop vandalising existing infrastructure for the good of all citizens. (NAN) Copyright Daily Trust. Distributed by AllAfrica Global Media (allAfrica.com).

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