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Glassbeam Provides Next-Generation Customer Support for Meru Networks [Professional Services Close - Up](Professional Services Close - Up Via Acquire Media NewsEdge) Glassbeam, Inc., a machine data analytics company, announced that Meru Networks, has successfully deployed the Glassbeam platform to achieve high levels of customer satisfaction by optimizing their support operations. According to a release, using Glassbeam to organize and analyze multi-structured machine data enables the company to quickly diagnose, resolve and prevent customer support issues. Meru Networks provides mobile access and virtualized Wi-Fi solutions, for large-scale enterprises across education, healthcare, and hospitality that require reliable, high-bandwidth Wi-Fi networks serving high-density user populations. Availability and performance are critical, and when a problem arises, Meru Networks' support engineers must make sense of volumes of log data in order to diagnose the cause as quickly as possible. "Today, our support engineers can make spot-on assessments, diagnosing product performance problems in near real-time," said Carlos Quezada, director of worldwide operations for Meru Networks. "With Glassbeam, we may predict and prevent issues before they happen -- a capability that would help any customer-centric company strengthen engineering efficiency, customer relationships and overall brand satisfaction." Meru Networks uses Glassbeam's machine data analytics to collect, organize and convert large and complex log files from the company's networking controllers and access points into actionable business intelligence. Going well beyond simple log file search and indexing, Glassbeam's pre-built dashboards and reports quickly unlock the value of Big Data to identify key trends, exceptions and events requiring immediate attention. "We are pleased to support Meru, a company focused on delivering a superior customer experience," said Puneet Pandit, CEO of Glassbeam. "Glassbeam's solutions are tailored to accelerate support resolution and provide the enhanced levels of proactive care that a world-class service organization like Meru delivers." Glassbeam's patent-pending technology enables customers to parse and mine multi-structured machine data to make better strategic business decisions. Glassbeam customers and partners include Fortune 500 companies and enterprises across a variety of markets including storage, wireless, networking and medical devices. Glassbeam Inc. is a Big Data applications company specializing in multi-structured machine data analytics for IT and business users. ((Comments on this story may be sent to [email protected])) (c) 2014 ProQuest Information and Learning Company; All Rights Reserved. |