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TMCNet:  ACE Launches Revolutionary Customer Support Program to Provide Assistance with Environmental Incidents

[April 16, 2014]

ACE Launches Revolutionary Customer Support Program to Provide Assistance with Environmental Incidents

PHILADELPHIA --(Business Wire)--

ACE Group today announced the introduction of a new program for its U.S.-based clients that offers immediate support after environmental releases of hazardous materials and other regulated substances. The new proactive program, ACE ALERTSM (ACE Logistical Environmental Response Technology), is available 24/7 via mobile application, website link or toll free number and is designed to help ACE Environmental Risk clients better manage and potentially contain costs and limit liability after spills that require cleanup and site remediation.

"We are pleased to be able to offer this innovative program to help with the mitigation of spill exposures. ACE ALERT is truly an integral part of the ACE Environmental Risk strategy in regards to providing the necessary support to our clients in the aftermath of a pollution event," said Craig Richardson (News - Alert), Senior Vice President, ACE Environmental Risk. "The overall addition of this program will help our clients find and dispatch qualified cleanup contractors, expedite regulatory reporting, potentially reduce costs associated with environmental releases, and mitigate potential liability," added Mr. Richardson.

According to Steve Piatkowski, Vice President, ACE Environmental Risk, "A pollution event at a facility or a diesel-fuel spill resulting from a transportation accident can spark an expensive chain of events for the spill generator who is not prepared to deal with the incident quickly and efficiently. Fines and penalties for failure to comply with spill reporting regulations can be very costly. Through this new program, we are able to offer a coordinated solution to help our clients comply with reporting requirements within a specified time-frame, while also protecting the overall environment."

ACE ALERT draws from a database of more than 3,500 environmental cleanup contractors throughout North America who are experienced and equipped to react to particular kinds of spills. Once an incident is repoted, clients receive a list of available contractors in the area of the release and can make a selection to independently contract to engage their services. Additionally, clients also receive information from a database that supplies current reporting regulations and contacts for nearly 30,000 federal, state/provincial and local jurisdictions throughout North America that require reports from spill generators. The program is staffed 24 hours a day/7 days a week by multilingual technical and environmental specialists who are experienced in incident coordination and regulatory reporting.


Details of the program, which is complimentary for new and current ACE Environmental Risk clients, including access to the online portal where ACE Environmental Risk clients can complete their enrollment, is available at https://ace.spillcenter.net/. Once enrollment is complete, clients will be able to report an environmental spill incident either online, by telephone or mobile device via ACE ALERT app for iPhone, Android (News - Alert) and certain Blackberry model users. For more information regarding the program, contact Steve Piatkowski at Steven.Piatkowski@acegroup.com or 215-640-4890 or Bob Winterburn at Robert.Winterburn@esis.com or 215-640-1451.

Reporting a spill using Spill Center services does not constitute the reporting of a claim in accordance with the terms and conditions of your policy and nor is it an indication that coverage is available under any such policy. Any communications in connection with your use of Spill Center services are not intended to alter, amend or provide interpretive commentary on any insurance policy contracts. Spill Center is not a subsidiary or affiliate of ACE Group. ACE Group disclaims all liability, loss, damages and other costs that may arise out of your use of or reliance upon any spill reporting services, other services, communications and representations or warranties made by Spill Center or its affiliates.

ACE Environmental Risk is a division of ACE USA, and part of ACE Group. ACE Environmental Risk offers a full range of environmental liability solutions designed to minimize bottom-line impacts, and provide hands-on management for those liabilities. For more information about ACE Environmental Risk and its range of products and services, please visit our website.

ACE USA is the U.S.-based retail operating division of ACE Group. ACE Group is one of the world's largest multiline property and casualty insurers. With operations in 54 countries, ACE provides commercial and personal property and casualty insurance, personal accident supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. ACE Limited, the parent company of ACE Group, is listed on the New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 index. Additional information can be found at www.acegroup.com.


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