Cireson Announces Official Release of the Ground-breaking Self-Service Portal & Redesigned Analyst Portal for Microsoft Service Manager
(PR Web Via Acquire Media NewsEdge) San Diego (PRWEB) April 23, 2014
System Center experts and industry leaders, Cireson, today announce the official release of the much-anticipated Self-Service Portal and Analyst Portal. These app releases signify a landmark moment for the company that has continued to modernize and transform the System Center space for the past several years.
The Cireson Self-Service Portal now stands out as a re-invented approach to Self-Service, developed and designed with an entirely new perspective for the absolute best end-user experience for Microsoft Service Manager. Unique features of the new portal include complete browser, device, and operating system freedom, accessibility from anywhere, an intuitive interface, and an abundance of customization options. In addition, the portal offers true mobility, lightning fast performance, and easy adoption. With no Silverlight of SharePoint required – operating solely on HTML 5 - users now finally have access to a ground-breaking solution.
Some of the Cireson Self-Service Portal feature highlights include:
• Provide customers with a single storefront to request any IT or business service
• Customers can create/view/update service requests and incidents
• Search knowledge base
• Approve/reject requests
• Update manual activities
• IT analysts can submit requests on behalf of other users
• Mark request offerings as "favorites" for quick access
The completely redesigned Analyst Portal brings the same ease of use and freedom of the Self-Service Portal to IT analysts on the go. Analysts can easily view all work items assigned to them or their team in a single, at a glance view, or look up details of any configuration items or other work items.
Cireson's Director of Product Management, Travis Wright, was eager to build this solution when he first joined with Cireson in 2013. In commenting on this major milestone, Wright explains, "The Cireson portals address many of the common challenges with Service Manager – performance, scalability, usability, and access. This release is an engineering feat that really lays the groundwork for even greater things to come."
More information regarding the features and benefits of the new Cireson Self-Service Portal and modernized Analyst Portal can be found at Cireson.com. Knowledge base articles and technical information can also be viewed here: kb.cireson.com.
Cireson is a world-leading authority on Microsoft System Center. With 100% focus on the revolutionary platform, their team of experts deliver full-service System Center and Asset Management solutions to small, medium, and large enterprises. Through their customer-centric professional services, Cireson SMART Deploy™, and platform-extending applications available through the Cireson Store™, they offer clients a dynamic System Center experience unlike any other. Cireson is located in San Diego, with offices throughout North America and the United Kingdom. They proudly boast some of the brightest and most fanatical IT professionals in the industry. To learn more about Cireson's expert-class services & apps, visit Cireson.com.
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