|[June 24, 2014]
OT and V3D Partner to Help Mobile Operators Enhance Customer Experience
COLOMBES, France & LYON, France --(Business Wire)--
Oberthur Technologies (OT) a world leader in digital security solutions
for the mobility space and V3D, the independent QoS and QoE software
editor for mobile networks, announced today their strategic partnership
to provide mobile operators with an embedded solution for analyzing and
improving the Quality of Experience (QoE) directly perceptible and felt
by the mobile user.
With the extensive use of new connected devices and the arrival of new
technologies such as LTE (News - Alert), mobile operators are facing higher expectation
of end-users in terms of network quality and quality of experience.
In this context, V3D and OT partnership was initiated to combine both
companies' best of breed Customer Experience monitoring technologies.
OT's Smart Monitoring associated to the V3D's EQual One
solution provides mobile operators with an accurate picture of the
coverage, call data status, data, browsing, applications and streaming
experience of consumers in real time. This joint solution is not
restricted only to consumers' devices but also covers the
Machine-to-Machine experience capabilities.
"Along with the quality and continuity of service monitoring
capabilities already provided by our Smart Monitoring solution, this
partnership with V3D allows us to supply our customers with exclusive
and meaningful source of QoE dat directly from any customers' devices
and SIM Cards on the market. Thanks to this solution mobile operators
can easily gain a better understanding of their customers' problems and
expectations in order to improve the quality of end-user experience"
said Marek Juda, Managing Director of the Solutions Business Unit at OT.
"We are very enthusiastic about this partnership with OT, using our
solution to strengthen their existing embedded solutions to better serve
and satisfy customers. Indeed, it is why V3D chose to place EQual One in
the heart of the CEM and Customer Care solutions of the Telecom industry
leaders, enriching these solutions - introducing an outside-in approach
- with customer experience data gathered directly from end-users
devices" comments Philippe VIAL-GRELIER, Chief Executive Officer of V3D.
ABOUT OBERTHUR TECHNOLOGIES
OT is a world leader in digital security solutions for the mobility
space. OT has always been at the heart of mobility, from the first smart
cards to the latest contactless payment technologies which equip
millions of smartphones. Present in the Payment, Telecommunications and
Identity markets, OT offers end-to-end solutions in the Smart
Transactions, Mobile Financial Services, Machine-to-Machine, Digital
Identity and Transport & Access Control fields. OT employs over 6 000
employees worldwide, including 600 R&D people. With more than 50 sales
offices across 5 continents and 10 facilities, OT's international
network serves clients in 140 countries. For more information: www.oberthur.com
V3D is a dedicated editor concentrating its know-how on the combination
of network expertise, smartphones and their operating systems (OS). V3D
offers turnkey solutions to monitor and manage networks and value added
services from a customer point of view. The heart of the solution EQual
One allows MNOs to measure true network Quality of Experience (QoE) of
their mobile subscribers. V3D headquarter is based in Lyon, France.
For more information, visit: www.v3d.fr
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