Telenor Norway modernizing fixed line business
(Thomson Reuters ONE Via Acquire Media NewsEdge)
(Fornebu, 25 June 2014) Telenor Norway has selected Tata Consultancy Services
Ltd (TCS) as its partner to modernize and simplify the fixed network operations.
The goal is to improve customer experience through reduced complexity and faster
Telenor Norway has launched a long-term effort to modernize and simplify
products, processes and related IT systems in the fixed area. On 24th June,
Telenor Norway signed a contract with TCS as a partner.
"This is one of the largest change programs in recent history for Telenor
Norway. The agreement with TCS represents an important milestone for us. They
have the expertise and the methodology we need to simplify work processes,
products and IT solutions to the fixed network area. Our aim is to provide
customers with better experiences, with improved quality and faster deliveries,
while reducing costs," says Berit Svendsen, CEO of Telenor Norway.
The telecom market in Norway and globally is undergoing a major upheaval.
Technology is evolving faster than ever, with new infrastructure and new
services. Telenor invests over 4 billion NOK in infrastructure and services in
Norway. Use patterns are changing and we see that data usage is growing rapidly
and already more important than the voice of our customers. The competition is
international, where global content providers are strong competitors.
"A dynamic market is in many ways an ideal situation for a strong
telecommunications company as Telenor, where new opportunities are opening up
and our services are in demand. The challenges we must nevertheless take
seriously. Complexity of internal processes and IT systems slows us. At the same
time we experience reduced customer base for traditional fixed line services,
while costs do not fall at the same rate. Therefore we are now in partnership
with TCS radically changing our entire fixed network operations in both voice
and broadband," says Svendsen.
Always been ahead
Telenor Norway has a good knowledge of TCS, since the company from summer of
2010 was one of two main suppliers of IT services (applications management and
systems development) to Telenor Norway.
"In a hyper connected world typified by an unprecedented pace of change,
companies that reimagine and simplify their businesses can significantly boost
their competitiveness. Telenor has always been ahead of the curve in terms of
embracing technology, investing in new markets and staying connected with their
customers' evolving needs. We are very pleased to extend our ongoing partnership
with them to this vital area of modernizing their fixed line business, using
TCS' future fit telecom platform TCS HOBS," says N Chandrasekaran, CEO &
Managing Director of TCS.
Telenor Norway and TCS signed a memorandum of understanding (MoU) in March this
year and has spent the time since then to the preparation and analysis of IT
solutions, products and work processes. The parties are now ready to start
detailing the design and transformation of the fixed network. The work will
continue until 2018. Terms and conditions of the agreement/contract won't be
disclosed by either party.
Tata Consultancy Services is one of the largest global service providers, which
is considered a "Big 4" brand in the IT and business solutions industry. With
over 300,000 employees, the company has operations in 46 countries, including
Norway, where it has been expanding its presence since the early 2000's. The
company has been consistently rated #1 in terms of customer satisfaction over
the past 5 years, in multiple KPMG surveys (KPMG Nordic Service Provider
Performance & Satisfaction Study (2010 - 2013) and Whitelane Research (2014)).
For further information, please contact:
Torild Lid Uribarri, Chief Corporate Communications Officer, Telenor Norway,
tel. +47 911 55 381, email@example.com
Glenn Mandelid, Vice President Head of Media Relations, Telenor Group, tel.
+47 92 66 13 00, firstname.lastname@example.org
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