|[June 25, 2014]
Medical Mutual Ranks Highest in Ohio for Customer Satisfaction in J.D. Power Study
CLEVELAND --(Business Wire)--
Medical Mutual of Ohio, the largest and oldest Ohio-based health
insurer, which serves 1.6 million Ohioans, is ranked highest in
satisfaction among the health plans in the Ohio region, according to
J.D. Power 2014 Member Health Plan StudySM.
The J.D. Power annual study was based on responses from health plan
participants statewide, measuring member satisfaction on overall
experience with key factors such as: Customer Service, Cost, Coverage
and Benefits, Claims Processing, Provider Choice, and Information and
Medical Mutual's cumulative score was the highest of the six Ohio health
plans analyzed in the J.D. Power 2014 Member Health Plan StudySM.
"I cannot tell you how honored we are to receive this award from J.D.
Power and it just goes to show what I have being saying for years about
our commitment to providing the best customer experience possible," said
Rick Chiricosta, Medical Mutual of Ohio's Chairman, President and Chief
Executive Officer. "This commitment to excellence is more than just
'talk,' it is at the center of our company's core values, which makes
Medical Mutual stand out from the rest of the pack."
Power Member Health Plan Study measures member satisfaction among
more than 136 health plans in 18 regions throughout the United States by
examining the experiences of a health plan member.
"A positive member experience is something we aim for each and every
day," said Chiricosta. "The aim is pervasive throughout our organization
and every Medical Mutual employee knows that outstanding customer
service is everyone's responsibility."
Power is a global marketing information services company providing
performance improvement, social media, and customer satisfaction
insights and solutions. The company's quality and satisfaction
measurements are based on responses from millions of consumers annually.
Headquartered in Westlake Village, Calif., J.D. Power has offices in
North America, Europe and Asia Pacific. J.D. Power also provides
information on car reviews and ratings, car insurance, health insurance,
cell phone ratings, and more. J.D. Power is a business unit of
About Medical Mutual of Ohio
Founded in 1934, Medical Mutual of Ohio is the oldest and largest health
insurance company based in Ohio. For 80 years, the company has served
customers with high-quality, affordable group and personal health
insurance plans, and third-party administrative services to self-insured
group customers. As a mutual health insurance company, Medical Mutual is
unique in that it operates for the benefit of its members. Unlike
publicly-traded insurance companies that must maximize their financial
return, Medical Mutual does not answer to stockholders or Wall Street
analysts. For more information, visit the company's award-winning Web
site at www.MedMutual.com.
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