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TMCNet:  Customer Experience Management Market - New Report Available [ClickPress (UK)]

[September 02, 2014]

Customer Experience Management Market - New Report Available [ClickPress (UK)]

(ClickPress (UK) Via Acquire Media NewsEdge) [ClickPress, Mon Sep 01 2014] Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 - 2019) The report has been segmented in such a way that it covers various forms of the market which include simple Customer Experience Management (CEM), Customer Relationship Management (CRM), Social Customer Relationship Management (SCRM), Social Customer Experience Management (SCEM), and Telco Customer Experience Management (Telco CEM).


CEM is a collection of process, which uses a variety of technologies to gather customer feedback, understand their expectations, and improve the overall customer experience through different touch points. The aim of CEM is to change customers from satisfied to loyal and to become promoted thereafter. The CEM market is segmented by type, touch point, organization size, vertical, and region.

Full Report Details at - http://www.fastmr.com/prod/871702_customer_experience_management_market_advanced.aspx?afid=301 CRM is the strategy of managing and nurturing the interactions of a company and its sales force with its clients. The CRM application manages sales activities, marketing as well as customer services, by using data management, business intelligence, and analytical tools.

SCRM is a new concept in CRM that consolidates the power of online customer communities, social media analytics, and traditional CRM systems to foster the customer experience in various stages of customer life cycle.

SCEM is a business strategy that companies will adopt to interact with customers through social media to get their continuous feedback about products and services. It helps to deliver an experience which builds brand loyalty among customers which will provoke them to promote products and services on social media channels.

CEM is garnering increasing popularity mainly driven by the application of tools that are employed for analyzing customer feedback from various touch points, such as company websites, branch, web, mobile, and social media. CEM, as a concept, is gaining widespread adoption, since it enables companies to serve customers efficiently, thereby creating retention, reducing churn, and improving competitive abilities. Previously, several companies had begun to invest heavily on solutions that optimize interactions from the customer's perspective and thereby enhance customer loyalty. The growth of communication media majorly affects customer expectations and behavior, ultimately impacting end user experiences. To understand these experiences and to drive the appropriate insight from the Voice of the Customer (VOC), companies uses analytical tools such as Enterprise Feedback Management (EFM) software, text analytics, web analytics, speech analytics, and other analytics.

About Fast Market Research Fast Market Research is a leading distributor of market research and business information. Representing the world's top research publishers and analysts, we provide quick and easy access to the best competitive intelligence available. Our unbiased, expert staff is always available to help you find the right research to fit your requirements and your budget.

For more information about these or related research reports, please visit our website at http://www.fastmr.com or call us at 1.800.844.8156.

You may also be interested in these related reports: - Advanced Analytics Market - Global Advancement, Worldwide Market Forecast & Analysis 2014 - 2019 - Railway Management System Market - Worldwide Market Forecasts and Analysis (2014-2019) - Smart Cities Market - Worldwide Market Forecasts and Analysis (2014 - 2019) - Internet of Things (IoT) & Machine-To-Machine (M2M) Communication Market - Worldwide Market Forecasts (2014 - 2019) - Intelligent Building Automation Technologies Market by System & Services [Physical Security, Life Safety, Facility Management], IT Technologies & Industry Verticals - Global Advancements, Worldwide Forecast & Analysis (2014 - 2019) (c) 2014 ClickPress Provided by SyndiGate Media Inc. (Syndigate.info).

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