Agama Extends DTV Monitoring Solution with Analytics Applications at IBC2014
(Thomson Reuters ONE Via Acquire Media NewsEdge)
Agama launches two applications for mission-focused analytics that support TV
operators in reaching higher operational efficiency and achieving better
(Linköping, September 4, 2014) - Agama Technologies, the video service quality
assurance expert, today announced it is adding mission-focused analytics
applications to its industry-leading Agama DTV Monitoring Solution at IBC2014.
By focusing on specific use cases, such as device troubleshooting, change
management and content offering optimisation, these applications enable new
insights for TV operators in a fast, interactive and efficient way.
Today's sophisticated video delivery and service monitoring solutions,
especially those covering customer viewing devices, generate vast amounts of
data. By applying mission-focused analytics with built-in domain specific
knowledge to this data, it is possible to efficiently create a multitude of
valuable insights for TV operators. These insights should provide significant
bottom-line savings if used to support continuous service quality improvements,
trend analyses and other processes reliant on discovering patterns based on
often complex, non-obvious relations. The key, however, is to be able to extract
relevant actionable insights from the wealth of data and not get stuck in the
sheer mass of it.
"Our new Operational Analytics applications combine intelligent processing and
analytics with data exploration and interactive visualisation, tailored to each
use case," explains Johan Görsjö, Director of Product Management at Agama
Technologies. "This gives completely new possibilities from which to draw
conclusions and shortens time to insight. It speeds up daily analysis tasks too.
We're convinced that this kind of mission-focused analytics offers great
potential to TV operators looking to increase operational efficiency, as well as
enhance customer understanding."
At IBC2014, Agama launches Operational Analytics for Devices, an application to
interactively explore how viewing device aspects and metrics are correlated
within the total customer base; and, the resulting impact on end-user quality.
Its exploratory user interface allows for detection of differences and
correlations in service quality and device behaviour for combinations of
aspects, such as software and hardware versions, chipset, device model and
firmware - which with traditional methods would be very difficult or even
impossible to discover.
The intelligent processing and aggregation of metrics and properties enables
interactive visualisation and correlation of Quality of Service (QoS) and
Quality of Experience (QoE) metrics, supporting millions of devices. This
empowers, for instance, technical analysts, third line support staff and
development teams to faster troubleshoot and analyse issues. The application
supports advanced troubleshooting, root-cause analysis, change management and
continuous service quality improvements in OTT, IPTV and cable deployments.
The second application that Agama launches at IBC2014 is targeted at customer
behaviour analytics: Operational Analytics for Media Consumption. By creating
and visualising media consumption metrics, this provides objective customer
analytics information down to per-service level that can support an operator's
marketing, sales and product management teams. The detailed insight into how and
when services are used by the customers, with metrics such as reach and rating,
can be used to streamline channel packaging, support content negotiations, and
to understand customer engagement. The Operational Analytics for Media
Consumption application scales to the largest size of operators.
Agama is showcasing its complete solution, including these latest innovations,
at the industry trade show IBC2014 in Amsterdam on September 12-16. For a live
demonstration of cutting edge QA for OTT, IP and cable video services; and, to
learn how to easily create the actionable insights that help to efficiently
manage service quality and customer satisfaction, visit stand 4.A75.
# # #
Director of Marketing & PR
+46 13 240 330
About Agama Technologies
Agama Technologies provides next-generation quality assurance and monitoring
solutions for digital TV and video services. As the first company to provide
complete and proven end-to-end, multi-metric monitoring solutions, Agama
continues to pioneer and innovate. TV operators and service providers worldwide
rely on the established Agama DTV Monitoring Solution for systematic
improvements of service quality and customer satisfaction, whilst lowering
operational costs and reducing churn. Agama Technologies AB is based in
Linköping, Sweden, and is privately held. For more information, visit
Johan Görsjö, Dir of Product Management at Agama Technologies (JPG):
Agama logo (.zip):
Full press release (PDF):
Operational Analytics for Devices GUI in monitor screen (JPG):
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