[September 12, 2014]

Riskonnect Expands Professional Services With Added Focus On The Customer Experience

Riskonnect announced today several new appointments, emphasizing the Atlanta-based company's continued growth and record sales. Joining the executive leadership team is Ashley Franco as Vice President, Professional Services, in Kennesaw, GA. Also joining Riskonnect are: Stephen Maddex as Senior Architect in Dallas, TX; David McGarry as Senior Architect in London, England; Mike Kelly as Senior Account Manager in Philadelphia, PA; and, Jeff Costley as Account Executive in Kennesaw, GA.

Ashley Franco, Vice President, Professional Services at Riskonnect, Inc. (Photo: Business Wire)

Comments on the news

• "Riskonnect is growing. We offer the most innovative risk management solutions available today, and the innovative culture here continues to attract the top talent in the industry. But it is our relationships with our clients that makes this all worthwhile. We've developed a reputation for responsive client service, and when our clients trust us with their implementations, we validate that trust by providing them with solutions far beyond what they were imagining. Riskonnect is proud to be growing the risk and insurance industry with superior technology coupled with the experience that our staff brings to each implementation, most of whom have more than 10 years in this industry," Bob Morrell, Riskonnect CEO.
• "Ask any vendor, and they'll tell you they are focused on service. Ask me, and I'll tell you Riskonnect is focused on excellence. I am personally focused on continuing to build a world-class delivery platform team that is both scalable and efficient, with the goal of consistently achieving on-time and on-budget implementations, while exceeding client expectations. Riskonnect's technology encourages collaboration and transparency within our clients' organizations, and our methodology for providing services to our clients is built on those same two principles. This is fundamental to building the partnerships that allow both Riskonnect and our clients to thrive," Ashley Franco, VP, Professional Services, Riskonnect.

Ashley Franco comes to Riskonnect with 16 years experience in technology and with a strong background in technology specifically for the Insurance industry. He brings a focus on ensuring consistent attainment of a world-class delivery platform in alignment with the corporate growth model and the clients' needs to Riskonnect's Professional Services team. Franco's most ecent position was Vice President, Client and Professional Services at Ebix (News - Alert), a leading international supplier of On-Demand software and E-commerce services to the Insurance industry. His tenure at Marsh & McLennan as Vice President, Global IT, has uniquely prepared him to lead Professional Services in global delivery and support. Franco's background also includes five years as IT Director for Diversified Underwriters Services, and four years as Senior Director of Field Technology & Professional Services at Skywire Software. In both roles, he demonstrated an aptitude for working across departments to deliver solutions while increasing organizational efficiency. He is the Co-Founder and Co-Chairman of the Life Brokerage Technology Committee, a professional group committed to collaborating on solving the efficiency challenges faced by the Insurance industry.

Stephen Maddex brings more than 20 years of enterprise level consulting experience for the Property & Casualty industry, and a broad and deep experience within IT Service/Integration and Transformation with P&C insurance value chain; creating efficient and innovative products, architectures, and custom solutions in a global service delivery environment. Maddex worked for two years at JBA International as VP of Financial Services. Prior to that, he spent 22 years at CSC (News - Alert) honing his experience in technology solutions for risk management in various roles, including RISKMASTER Business Unit Director/Program Manager (2005-2010) and Director of Business Intelligence for the P&C vertical (2010-2012).

David McGarry's career in technology is as broad as it is impressive, with over 10 years experience in a range of software roles including risk management, biotech, and finance. He has worked in international markets having implemented solutions through Asia and the Pacific region, and he is excited to use this experience in the team outside the US market. Prior to joining Riskonnect, McGarry worked at Marsh Stars as Delivery Lead for EMEA and Asia Pacific, where he managed the delivery of large global implementations. Prior to this he also worked for Randox Laboratories developing software for the world's first Biochip Analyzer, leading to the engineering team being awarded the prestigious Royal Society of Engineering MacRobert Award.

Mike Kelly comes to Riskonnect with over 10 years experience in software configuration and executive account management for the Risk and Insurance industry. Kelly was an Account Executive at Aon eSolutions (now Ventiv Technology), where he coordinated all RMIS activities for his clients in industries ranging from Casino/Resort Management to Healthcare, to Government entities. Prior to working at eSolutions, Kelly held a similar position with Open Solutions managing banking software and as a Benefits Administrator on the employee benefits side of insurance with Towers Perrin.

As Account Executive, Jeff Costley will provide Riskonnect clients with quality relationship management and assistance with their expansion needs. He brings over 20 years experience in software sales to the Risk and Insurance industry, and he is a veteran with overall market knowledge, including extensive experience in Property & Casualty and Excess & Surplus. Most recently, Costley worked as Director of Sales, Property & Casualty, at Ebix, where he provided account management with a focus on client solutions and retention. Prior to that, he worked at Stone River as Senior Sales Consultant, and at Agencyport Software as Senior Sales & Business Development Director. While at Oracle (News - Alert), Costley managed Sales and Professional Services to ensure successful installations and implementations were on time and on budget.

About Riskonnect:

Riskonnect, Inc. provides the premier, enterprise-class risk management work platform, configured to meet clients' existing business processes. Riskonnect provides risk technology solutions for Incident/Claim Intake and Management, Certificates, Policies, Healthcare Risk Management and Patient Safety, Governance Risk & Compliance, Environmental Health & Safety, and more - all on a single, fully integrated platform. Riskonnect products are all connected, allowing users to navigate easily within the system to review, analyze, and report on data from user-friendly web-based interfaces that provide a single point of access for global organizations.

Additional Information

• Learn more at riskonnect.com
• Follow @Riskonnect on Twitter (News - Alert)
• Like riskonnect.com on Facebook: http://facebook.com/riskonnect

Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20140912005588/en/

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