Global Live Chat Software Market 2016-2020
LONDON, Oct. 26, 2016 /PRNewswire/ --
About Live Chat
Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.
Technavio's analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.
Covered in this report The report covers the present scenario and the growth prospects of the global live chat software market 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of live chat software.
The market is divided into the following segments based on geography: - Americas - APAC - EMEA
Technavio's report, Global Live Chat Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the mrket landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors - LivePerson - Zendesk - LogMeIn - LiveChat - SnapEngage
Other prominent vendors - Comm100 - Freshdesk - Intercom - JivoSite - Kayako - LiveZilla - Olark - Provide Support - PureChat - UserLike - Velaro - Woopra
Market driver - Increased need to improve CRM - For a full, detailed list, view our report
Market challenge - Requirement of compliances - For a full, detailed list, view our report
Market trend - Live chat software integration with social media - For a full, detailed list, view our report
Key questions answered in this report - What will the market size be in 2020 and what will the growth rate be? - What are the key market trends? - What is driving this market? - What are the challenges to market growth? - Who are the key vendors in this market space? - What are the market opportunities and threats faced by the key vendors? - What are the strengths and weaknesses of the key vendors?
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