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NICE Recognized for Setting New Standards in the Market With 2017 CRM Service Rising Star AwardNICE (Nasdaq:NICE) today announced that it has received the 2017 Service Rising Star Award from CRM Magazine for the initiatives and acquisitions undertaken by the company in the last year. This is the third consecutive year NICE has been recognized with such an award. According to CRM Magazine, rising stars are "typically growing companies, with game-changing products. Their executives have clearly defined visions, which they are able to project across their entire organizations. They tend to be energetic, entrepreneurial, exciting places to work, where employees are motivated by a commitment to innovate or disrupt their industry." Miki Migdal, president of the NICE Enterprise Product Group, said: "2016 was a successful year for NICE, helping us further solidify our position as the leading enterprise software vendor in the contact center space. To this end, we are continuously innovating and building our technology arsenal. Our efforts have been focused on reinventing customer service by delivering 'Analytics with no Limits' and a robust workforce optimization offering, combined with the power of the cloud contact center, and we believe that the adoption of these three elements together is what will enable organizations to reinvent customer service." NICE was also named a leader in two additional categories: The 2017 CRM Service Leaders: Workforce Optimization - NICE received top scores for company direction and depth of functionality and stood out for its "unrivaled breadth" and "heavy-duty functionality." The company was also lauded for having leadership that will take it in the right direction, with a focus on moving WFO to the cloud. The 2017 CRM Service Leaders: Enterprise Feedback Management - NICE jumped onto the leaderboard for its company direction and customer satisfaction, as well as depth of functionality. The company was recognized for "incorporating a real-time element into its customer feedback systems - a component that reflects customer demand for expedited responses to their queries." The 2017 CRM Service Rising Star Award winners can be found in the April edition of CRM Magazine.
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