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Contact Center Analytics Market by Component, Application - Global Forecast to 2022NEW YORK, July 24, 2017 /PRNewswire/ -- "Demand for better customer experience management solutions to gain crucial insights into customer data remains the major driving factor for contact center analytics market" In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people. Break-up of profile of primary participants is as follows: • By Company: Tier 1 – 20%, Tier 2 – 50%, and Tier 3 – 30% • By Designation: C-level – 35%, Director level – 48%, and Others – 17% • By Region: North America – 44%, Europe – 24%, and APAC – 32% The contact center analytics market comprises the following major vendors: 1. Cisco Systems, Inc. (US) 2. Genpact Limited (Bermuda) 3. Verint Systems Inc. (US) 4. 8X8 Inc. (US) 5. Genesys (US) 6. Oracle Corporation (US) 7. Mitel Networks Corporation (Canada) 8. SAP SE (Germany) 9. NICE Ltd. (Israel) 10. Enghouse Interactive (US) 11. Five9, Inc. (US) 12. CallMiner (US) 13. Servion Global Solutions (India) Scope of the Report: The report segments the contact center analytics market on the basis of components (software and services); deployment models (on-premises and on-demand); applications (automatic call distributor, log management, risk and compliance management, real-time monitoring and reporting, workforce optimization, customer experience management, and other applications); industries (healthcare and life sciences, banking, financial services and insurance, manufacturing, retail and consumer goods, telecom and IT, travel and hospitality, energy and utilities, government and defense, academia and research, and other industries); and regions (North America, Europe, APAC, Middle East and Africa, and Latin America). Reasons to Buy the Report: • To get a comprehensive overview of the global contact center analytics market • To gain comprehensive information about the top players in this market, their product portfolios, and key strategies adopted by them • To gain insights into major countries/regions, in which the contact center analytics market is flourishing in various industries. Read the full report: http://www.reportlinker.com/p05012869/Contact-Center-Analytics-Market-by-Component-Application-Global-Forecast-to.html About Reportlinker ReportLinker is an award-winning market research solution. Reportlinker finds and organizes the latest industry data so you get all the market research you need - instantly, in one place. http://www.reportlinker.com __________________________ Contact Clare: [email protected] US: (339)-368-6001 Intl: +1 339-368-6001 View original content:http://www.prnewswire.com/news-releases/contact-center-analytics-market-by-component-application---global-forecast-to-2022-300493179.html SOURCE Reportlinker |