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You've Got Mail: Email Still Top Choice For Workplace CommunicationMENLO PARK, Calif., July 27, 2017 /PRNewswire/ -- While offices are steadily going paperless, inboxes will still be filling up in the next three years, according to respondents in two surveys recently conducted by Robert Half Technology. Regardless of their relationship to the technology – either those leading the group who manages and implements communication platforms or the users who rely on effective communication tools to do their job each day – professionals believe email reigns supreme in the workplace. Nearly three-quarters (73 percent) of CIOs and 53 percent of office workers still think email will be the most common way to communicate internally through 2020. Quicker, less formal means of touching base may also be gaining favor, as those who believe email is on the way out cited instant messaging as the most likely replacement. When asked which communication channel is most effective for planning, strategizing and follow-up, though, office workers from various industries and roles ranked in-person meetings first (37 percent), followed by email (27 percent), instant messaging (19 percent) and phone calls (9 percent). Perhaps unsurprisingly, busy CIOs favored email (41 percent), followed by in-person meetings (22 percent), instant messaging (13 percent) and phone calls (9 percent). Digital Communication: Any Time, Any Where
See a SlideShare with a breakdown of the full results and tips on effectively communicating via instant message at work. According to John Reed, senior executive director of Robert Half Technology, it's important to match the medium to the message. "IM allows coworkers to collaborate in real-time and is best used for quick discussions and immediate responses," Reed said. "Save strategizing and brainstorming for meetings and email, where you can go into more depth and avoid miscommunications." Added Reed, "Technical support teams can help employees understand how to maximize communication technologies, such as instant messaging or internal social networking sites, and take advantage of features to promote more fluid communications." About the Research About Robert Half Technology
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