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Catalyst Launches Intuitive Customer Success Platform, Helping Companies Drive Customer Success at ScaleCatalyst, an intuitive customer success platform (CSP (News - Alert)), today officially launches its Software-as-a-Service (SaaS) product which helps companies reduce churn and improve customer experience at scale. Catalyst has raised $2.4 million in seed funding led by True Ventures with participation from Ludlow Ventures and Compound. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180424005181/en/ Customer Dashboard (Photo: Business Wire) "Today, we're excited to launch a platform that can help companies scale their customer success operations more effectively," said Edward Chiu, CEO and Co-Founder of Catalyst. "There are various tools on the market that help customer success teams manage their workflows; however, none are built with an intuitive user experience that focuses on the most essential needs of a Customer Success Manager (CSM). We are taking years of learnings and infusing them into software." Product features include:
"Edward built a customer success organization that has helped us achieve better user segmentation and maintain a low churn rate during years of rapid growth," said Ben Uretsky, Co-Founder of DigitalOcean. "Catalyst is an intuitive solution that helps drive product adoption and gives companies an effective way to manage customer success and grow organic revenue." McKinsey & Company (News - Alert), one of the world's most successful management consulting companies, reports that companies in the top quartile of growth maintain lower net-revenue churn than mean performers. With even Salesforce re-branding as "The Customer Success Platform", it's a clear signal that customer retention is just as valuable as customer acquisition. Supporting Quotes "Catalyst's lean approach to creating a customer success platform caught our attention. Edward and Kevin have a keen eye for the vital features a customer success manager needs to work efficiently and effectively, and they're not interested in building extra features just for the sake of it. We're excited to support them on their journey." -- Phil Black, Co-Founder of True Ventures "Flywheel's experience interacting with Edward's customer success team has been incredible. We can't wait to get our hands on a platform that will help us deliver a similar experience to our own customers." -- Dusty Davidson, CEO of Flywheel About Catalyst Catalyst is the intuitive customer success platform helping companies reduce churn and improve customer experience at scale. Founded by CEO Edward Chiu and COO Kevin Chiu, the company has raised $2.4 million in seed funding led by True Ventures with participation from Ludlow Ventures and Compound. For more information visit www.getcatalyst.io.
Connect with Catalyst View source version on businesswire.com: https://www.businesswire.com/news/home/20180424005181/en/ |