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Reputation.com Continues Three-Year Growth Streak with Annual Revenue Increase Above 50 PercentREDWOOD CITY, Calif., July 17, 2018 (GLOBE NEWSWIRE) -- Reputation.com, the first and only complete online reputation management (ORM) platform for enterprise, today announced significant momentum to start the second half of the year, with annual revenue growth exceeding 50 percent, more than 800 enterprise accounts, and a substantially expanded product line. Founded in 2006, Reputation.com notably increased its workforce and expanded its geographic reach in the past year with new offices globally to serve a growing account base. “Enterprises recognize the value of an integrated platform that helps them grow by turning customers into effective brand advocates,” said Michael Fertik, CEO and founder of Reputation.com. “Our expansion over the past year only reinforces our passion for building elegant, intuitive solutions that drive better business performance. We’re excited to help more global companies unify the online and on-site customer experience, and bridge front- and back-office applications to better manage the entire customer lifecycle.” Customer Satisfaction Drives Revenue Gains Demand for ORM Solutions Prompts National and International Expansion Reputation.com has more than doubled its number of full-time employees in the past two years, with much of the development focused on its engineering, data science, sales, and management depth. For example, its new vice president of engineering, Bruce Scott, brings over 40 years of Silicon Valley startup experience as the first employee to start work at Oracle, where he co-authored the original first three versions of the Oracle database product. Cassie Tod, recently promoted to vice president of customer success, played an instrumental role in building Reputation.com’s world-class support organization. The company was also benchmarked as being significantly more diverse from a gender, racial and ethnic perspective in comparison to other technology companies. New Platform Capabilities Help Customers Thrive In March, Reputation.com introduced the first social media platform that empowers large multi-location enterprises to manage hundreds of locations' social channels at scale. Enterprise customers can monitor sentiment; refine their content strategy; act on comments and reviews; and publish posts at scale rather than manually updating and responding to dozens or hundreds of postings across different channels. Reputation.com also made major enhancements to its operational and competitive insights solution, which leverages new deep-learning algorithms to turn unstructured customer feedback from online reviews into actionable insights. The solution helps enterprises identify what is working well – including pinpointing outstanding and struggling employees and the precise source of best practices and competitive differentiation – and where organizations need to improve. The company also made substantial improvements in its mobile app, Reputation Manager, to support ease and efficiency for managers on the front line at individual locations. Industry Accolades Validate Reputation.com’s Customer-First Strategy About Reputation.com Reputation.com technology has managed tens of millions of consumer reviews and interactions across hundreds of thousands of online points of presence for global companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others. Reputation.com is a World Economic Forum Global Growth Company and is funded by the same top-tier venture capital firms that backed Google, Facebook, Cisco and Microsoft. To learn more, visit www.reputation.com. Media Contact: |