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An open letter to our customers: thank youNEW YORK, July 19, 2018 (GLOBE NEWSWIRE) -- The following is an open letter from Tami Erwin, Executive Vice President, Verizon Wireless Operations: The study asked wireless customers like you about their call, message, email and web connection experiences on their mobile devices. The study, conducted between January and June 2018, covers six regions of the U.S., including 48 states and the District of Columbia, and recognizes the highest-ranking companies based on the results of their customers’ experiences. You responded and the message was loud and clear— for more than 10 years in a row, our wireless network has ranked highest across the nation. What does it mean for you? How does Verizon Remain on Top for Customers? Multiple third party studies show Verizon as the clear leader in network performance When it comes to your wireless experience, we know you expect a network that you can count on. That’s why we will never stop working to deliver the network experience you deserve. And, we’ll never stop thanking you for trusting us to deliver on this promise. Sincerely, Tami Erwin Verizon Communications Inc. (NYSE:VZ) (Nasdaq:VZ), headquartered in New York City, generated $126 billion in 2017 revenues. The company operates America’s most reliable wireless network and the nation’s premier all-fiber network, and delivers integrated solutions to businesses worldwide. Its Oath subsidiary reaches about one billion people around the world with a dynamic house of media and technology brands. VERIZON'S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at www.verizon.com/about/news/. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/. * Verizon Wireless received the highest numerical score among wireless service providers in the J.D. Power 2017 (V1 & V2) & 2018 (V1 & V2) U.S. Wireless Network Quality Performance Studies rating it Highest Wireless Network Quality Performance across the Nation. 2018 V2 study is based on 36,320 total responses, measuring the network quality experienced by customers with wireless phones, surveyed January – June 2018. Your experiences may vary. Visit jdpower.com **Rankings based on the RootMetrics US National (2H 2017) and Metro (1H 2018) RootScore Reports. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of Verizon. Visit www.rootmetrics.com for more details. *** The data used by P3, global industry-leader in mobile benchmarking, was collected during the period of three months, from March to May, 2018 and comprised of 2,361,675,005 measurements and 43,565 interstate miles. **** Based on Verizon interpretation of Nielsen Video Test data collected nationally between 10.1.17 and 3.31.18 ***** Verizon customers received the best overall download speeds across the U.S., according to a study of United States’ mobile performance in April, May and June, 2018, by Tutela. During typical activity network tests during the three-month period, Verizon users averaged a download speed of approximately 21 Mbps, with AT&T at 13 Mbps, T-Mobile at 11, and Sprint at 8 Mbps on average, across the country. |