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Customer Self-Service Software: $13 Billion Global Market Analysis & Forecast 2018-2023 - ResearchAndMarkets.comThe "Global Customer Self-Service Software Market - Growth, Trend and Forecasts (2018 - 2023)" report has been added to ResearchAndMarkets.com's offering. The Customer Self-Service Software Market has been valued at USD 5.09 billion in 2017 and is expected to grow at a CAGR of 16.7% during the forecast period (2018-2023), to reach USD 13 billion by 2023. As the customers expect faster services and access through multiple channels like the Internet and mobile phones, many companies have adopted self-service portals as a means to deliver instant information to users on multiple channels. This information is made available to the customer on mobiles, personal digital assistants, laptops and other mediums. Thus, improving services means enhanced customer acquisition and retention. While the customer servicing involves queuing and routing technologies, customer relationship management (CRM) technologies, and workforce optimization technologies, the market for these services are mature, leading to vendors within each category looking to offer end-to-end solutions from each of these three softwre categories. Key Highlights
Notable Developments in the Market
Key Topics Covered 1. Introduction 2. Customer Self-Service Software Market Research Methodology 3. Executive Summary 4. Customer Self-Service Software Market Dynamics 5. Global Customer Self-Service Software Market Segmentation 6. Competitive Intelligence - Key Vendor Profiles
7. Investment Analysis 8. Future Outlook For more information about this report visit https://www.researchandmarkets.com/research/fp8cwd/customer?w=4 View source version on businesswire.com: https://www.businesswire.com/news/home/20180820005430/en/ |