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Global eCommerce Leader to Move 2100 Agents to NICE inContact CXoneNICE inContact, a NICE (Nasdaq: NICE) business, today announced that a global ecommerce leader with 15 brands and five contact centers around the world has selected NICE inContact CXone - the world's #1 cloud customer experience platform - for a comprehensive move of 2100 agents to the cloud. The expansive direct-to-consumer retailer conducted an exhaustive review of cloud options in order to replace inflexible on-premises technology, and selected NICE inContact CXone for its all-encompassing platform that unifies applications, including omnichannel routing and Workforce Optimization, in a true cloud solution. With CXone, the company aims to improve customer satisfaction (CSAT) by 10 percent and increase sales conversion by 15 percent across all of their brands, all while driving down costs with increased agility and efficiency. It plans to scale to over 2500 agents during its busy season, and will leverage the unified CXone platform across several business units. "We're excited CXone was selected for yet another large-scale deployment by an industry-leading organization, to power exceptional customer experiences," said Paul Jarman, CEO NICE inContact. "The momentum demonstrates where the market is moving, to the cloud and to CXone - a complete and best-in-class solution that helps companies meet their business goals." Jarman continued, "Today's highly competitive customer experience economy calls for brands in all industries to elevate their game. We're seeing accelerated adoption of NICE inContact CXone by organizations of all sizes that are transforming to the cloud. Enterprises are primed to benefit from CXone cloud customer experience platform that powers immersive and engaging customer experiences that drive down costs while building loyalty, advocacy and wallet share." Contact centers of all sizes are increasingly turning to NICE inContact CXone to transform customer experiences based on its proven scalability, reliability, security and functionality. CXone is an extensible, elastic, and open cloud platform that provides flexibility, enables integration with any CRM, ERP (enterprise resource planning) or custom application, and supports rapid and ongoing innovation to differentiate service offerings. Customers who select NICE inContact CXone are looking for a robust contact center solution to help them win in the experience economy by delivering exceptional customer and agent experiences that attract and retin customers and grow revenue. CXone is an integrated and open cloud customer experience platform which enables customer service agents to respond faster and act smarter, delivering a smooth omnichannel customer experience. Only CXone unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence-all on an Open Cloud Foundation.
About NICE inContact CXone
About NICE inContact NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
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