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Global Healthcare CRM Market Outlook & Forecasts Report 2018: Rising Focus on Patient Engagement & Increasing Demand for Structured DataDUBLIN, Jan. 17, 2019 /PRNewswire/ -- The "Healthcare CRM - Global Market Outlook (2017-2026)" report has been added to ResearchAndMarkets.com's offering. Global Healthcare CRM market accounted for $7.27 billion in 2017 and is expected to reach $28.89 billion by 2026 growing at a CAGR of 16.6% during the forecast period. Some of the key factors influencing the market growth include rising focus on patient engagement, increasing demand for structured data and technological advances in the field of communication and information technology. However, high cost and difficulty of CRM implementation and threat of patient data security are restricting the market growth. Customer relationship management (CRM) is a tool used as a strategy for managing interactions with patients and this technology aids in managing, coordinating, and automating the business processes. The implementation of information communication technologies (ICT) in the healthcare is rising at a high pace and a number of healthcare providers have been adopting CRM software solutions. Among Application, The Case management is anticipated to grow at significant market share during the forecast period owing to growing chronic disease and behavioural health problems. This management involves harmonization between primary healthcare providers, care managers and patients for treatment of a high collision disease. By Geography, Asia Pacific is expected to grow at the significant market share during the forecast period. The increasing healthcare infrastructure and quick developments in emerging economies are probable to boost the growth of the healthcare CRM market in this region. Countries such as Japan and China in the Asia Pacific region are driving by highest expansion of e-health technologies in these countries. Key Topics Covered: 1 Executive Summary 2.1 Abstract 2.2 Stake Holders 2.3 Research Scope 2.4 Research Methodology 2.5 Research Sources 3 Market Trend Analysis 3.1 Introduction 3.2 Drivers 3.3 Restraints 3.4 Opportunities 3.5 Threats 3.6 Product Analysis 3.7 Application Analysis 3.8 Technology Aalysis 3.9 End user Analysis 3.10 Emerging Markets 3.11 Futuristic Market Scenario 4 Porters Five Force Analysis 4.1 Bargaining power of suppliers 4.2 Bargaining power of buyers 4.3 Threat of substitutes 4.4 Threat of new entrants 4.5 Competitive rivalry 5 Global Healthcare CRM Market, By Deployment Model 5.1 Introduction 5.2 Web/Cloud-Based Model 5.2.1 Hybrid Cloud 5.2.2 Public Cloud 5.2.3 Private Cloud 5.3 On-Premise Model 6 Global Healthcare CRM Market, By Component 6.1 Introduction 6.2 Software 6.3 Services 7 Global Healthcare CRM Market, By Functionality 7.1 Introduction 7.2 Sales 7.3 Marketing 7.4 Customer Service and Support 7.5 Digital Marketing 7.6 Other Functionalities 8 Global Healthcare CRM Market, By Product 8.1 Introduction 8.2 Referral healthcare Customer relationship management 8.3 Individual healthcare Customer relationship management 8.4 Individual and referral healthcare Customer relationship management 9 Global Healthcare CRM Market, By Application 9.1 Introduction 9.2 Community Outreach 9.2.1 Services outreach/Promotion 9.2.2 Community health education 9.2.3 Financial Donor Management 9.3 Case Coordination 9.3.1 Pre-Authorizations / Eligibility 9.3.2 Patient information Management 9.3.3 Referrals 9.3.4 Other Case Coordinations 9.4 Case management 9.4.1 Chronic Disease Management 9.4.2 Clinical trials Relationship Management 9.5 Relationship management 9.6 Other Applications 10 Global Healthcare CRM Market, By Technology 10.1 Introduction 10.2 Social Customer relationship management 10.3 Cloud based Customer relationship management 10.4 Collaborative Customer relationship management 10.5 Mobile Customer relationship management 10.6 Predictive Customer relationship management 11 Global Healthcare CRM Market, By End User 11.1 Introduction 11.2 Life Sciences Industry 11.3 Healthcare Providers 11.3.1 Ambulatory Surgery Centers(Ascs) and Clinics 11.3.2 Hospitals 11.3.3 Diagnostic Centers 11.4 Healthcare Payers 11.5 Other End Users 12 Global Healthcare CRM Market, By Geography 12.1 Introduction 12.2 North America 12.3 Europe 12.4 Asia Pacific 12.5 South America 12.6 Middle East & Africa 13 Key Developments 13.1 Agreements, Partnerships, Collaborations and Joint Ventures 13.2 Acquisitions & Mergers 13.3 New Product Launch 13.4 Expansions 13.5 Other Key Strategies 14 Company Profiling 14.1 Microsoft 14.2 Saleforce.Com, Inc. 14.3 SugarCRM 14.4 Oracle 14.5 SAP SE 14.6 Accenture 14.7 IBM 14.8 Healthgrades 14.9 Infor, Inc. 14.10 Veeva Systems 14.11 Siemens Healthcare 14.12 Amdocs Ltd 14.13 Influence Health, Inc. 14.14 NetSuite 14.15 Cerner 14.16 Talisma For more information about this report visit https://www.researchandmarkets.com/research/ckn2xz/global_healthcare?w=5 Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research. Media Contact: Research and Markets View original content:http://www.prnewswire.com/news-releases/global-healthcare-crm-market-outlook--forecasts-report-2018-rising-focus-on-patient-engagement--increasing-demand-for-structured-data-300780357.html SOURCE Research and Markets |