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Global Healthcare CRM Market Outlook & Forecasts Report 2018: Rising Focus on Patient Engagement & Increasing Demand for Structured Data
[January 17, 2019]

Global Healthcare CRM Market Outlook & Forecasts Report 2018: Rising Focus on Patient Engagement & Increasing Demand for Structured Data


DUBLIN, Jan. 17, 2019 /PRNewswire/ --

The "Healthcare CRM - Global Market Outlook (2017-2026)" report has been added to ResearchAndMarkets.com's offering.

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Global Healthcare CRM market accounted for $7.27 billion in 2017 and is expected to reach $28.89 billion by 2026 growing at a CAGR of 16.6% during the forecast period.

Some of the key factors influencing the market growth include rising focus on patient engagement, increasing demand for structured data and technological advances in the field of communication and information technology. However, high cost and difficulty of CRM implementation and threat of patient data security are restricting the market growth.

Customer relationship management (CRM) is a tool used as a strategy for managing interactions with patients and this technology aids in managing, coordinating, and automating the business processes. The implementation of information communication technologies (ICT) in the healthcare is rising at a high pace and a number of healthcare providers have been adopting CRM software solutions.

Among Application, The Case management is anticipated to grow at significant market share during the forecast period owing to growing chronic disease and behavioural health problems. This management involves harmonization between primary healthcare providers, care managers and patients for treatment of a high collision disease.

By Geography, Asia Pacific is expected to grow at the significant market share during the forecast period. The increasing healthcare infrastructure and quick developments in emerging economies are probable to boost the growth of the healthcare CRM market in this region. Countries such as Japan and China in the Asia Pacific region are driving by highest expansion of e-health technologies in these countries.

Key Topics Covered:

1 Executive Summary

2 Preface

2.1 Abstract


2.2 Stake Holders


2.3 Research Scope


2.4 Research Methodology


2.5 Research Sources

3 Market Trend Analysis




3.1 Introduction


3.2 Drivers


3.3 Restraints


3.4 Opportunities


3.5 Threats


3.6 Product Analysis


3.7 Application Analysis


3.8 Technology Aalysis




3.9 End user Analysis


3.10 Emerging Markets



3.11 Futuristic Market Scenario

4 Porters Five Force Analysis




4.1 Bargaining power of suppliers


4.2 Bargaining power of buyers


4.3 Threat of substitutes


4.4 Threat of new entrants


4.5 Competitive rivalry

5 Global Healthcare CRM Market, By Deployment Model




5.1 Introduction


5.2 Web/Cloud-Based Model


5.2.1 Hybrid Cloud


5.2.2 Public Cloud


5.2.3 Private Cloud


5.3 On-Premise Model

6 Global Healthcare CRM Market, By Component




6.1 Introduction


6.2 Software


6.3 Services

7 Global Healthcare CRM Market, By Functionality




7.1 Introduction


7.2 Sales


7.3 Marketing


7.4 Customer Service and Support


7.5 Digital Marketing


7.6 Other Functionalities

8 Global Healthcare CRM Market, By Product




8.1 Introduction


8.2 Referral healthcare Customer relationship management


8.3 Individual healthcare Customer relationship management


8.4 Individual and referral healthcare Customer relationship management

9 Global Healthcare CRM Market, By Application




9.1 Introduction


9.2 Community Outreach


9.2.1 Services outreach/Promotion


9.2.2 Community health education


9.2.3 Financial Donor Management


9.3 Case Coordination


9.3.1 Pre-Authorizations / Eligibility


9.3.2 Patient information Management


9.3.3 Referrals


9.3.4 Other Case Coordinations


9.4 Case management


9.4.1 Chronic Disease Management


9.4.2 Clinical trials Relationship Management


9.5 Relationship management


9.6 Other Applications

10 Global Healthcare CRM Market, By Technology




10.1 Introduction


10.2 Social Customer relationship management


10.3 Cloud based Customer relationship management


10.4 Collaborative Customer relationship management


10.5 Mobile Customer relationship management


10.6 Predictive Customer relationship management

11 Global Healthcare CRM Market, By End User




11.1 Introduction


11.2 Life Sciences Industry


11.3 Healthcare Providers


11.3.1 Ambulatory Surgery Centers(Ascs) and Clinics


11.3.2 Hospitals


11.3.3 Diagnostic Centers


11.4 Healthcare Payers


11.5 Other End Users

12 Global Healthcare CRM Market, By Geography




12.1 Introduction


12.2 North America


12.3 Europe


12.4 Asia Pacific


12.5 South America


12.6 Middle East & Africa

13 Key Developments




13.1 Agreements, Partnerships, Collaborations and Joint Ventures


13.2 Acquisitions & Mergers


13.3 New Product Launch


13.4 Expansions


13.5 Other Key Strategies

14 Company Profiling




14.1 Microsoft


14.2 Saleforce.Com, Inc.


14.3 SugarCRM


14.4 Oracle


14.5 SAP SE


14.6 Accenture


14.7 IBM


14.8 Healthgrades


14.9 Infor, Inc.


14.10 Veeva Systems


14.11 Siemens Healthcare


14.12 Amdocs Ltd


14.13 Influence Health, Inc.


14.14 NetSuite


14.15 Cerner


14.16 Talisma

For more information about this report visit

https://www.researchandmarkets.com/research/ckn2xz/global_healthcare?w=5

Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.

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SOURCE Research and Markets


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