[March 25, 2019] |
|
NICE Quality Central Receives Unified Communications Excellence Award by INTERNET TELEPHONY Magazine
NICE (Nasdaq: NICE) today announced that NICE
Quality Central has been recognized by INTERNET
TELEPHONY magazine for offering a holistic omnichannel quality
solution that unifies quality programs on one application. NICE Quality
Central was presented the 2018 Unified Communications (News - Alert) Excellence Award,
which honors companies who have developed exceptional offerings that are
leading the way in this growing industry.
NICE Quality Central unifies fragmented, disconnected quality programs
with different data sources into a single application that automates all
omnichannel quality operations, from evaluation to feedback. It provides
a holistic approach to quality management, ensuring that processes and
agent performances align with business initiatives. With an array of
tools to personalize, automate and adapt different quality processes,
such as coaching, self-assessment, calibration, work assignment, rescore
dispute and more, NICE Quality Central delivers greater employee and
customer satisfaction.
"With service experience becoming the key driver for market
differentiation, organizations must effectively manage quality across
the myriad of channels that customers have become accustomed to. By
providing an integrated view of quality and performance which are
synchronized with business goals, NCE Quality Central sets contact
centers up to win in today's customer experience-driven economy," said
Barry Cooper, President, NICE Enterprise Group.
"Congratulations for winning the 2018 Unified Communications Excellence
Award," said Rich Tehrani (News - Alert), CEO, TMC. "NICE Quality Central
represents a true innovator in the UC marketplace, committed to
delivering quality solutions that improve their customers' businesses,"
he continued.
About NICE NICE (Nasdaq: NICE) is the world's leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: https://www.businesswire.com/news/home/20190325005268/en/
[ Back To TMCnet.com's Homepage ]
|