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ICMI Honors Top Contact Center and Customer Service Professionals and Teams with 2019 Global Contact Center AwardsCOLORADO SPRINGS, Colo., May 14, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announced the recipients of this year’s ICMI Global Contact Center Awards. The ICMI Global Contact Center Awards is the most comprehensive awards program devoted to the contact center industry and is designed to recognize the companies, contact centers, and individuals that demonstrate excellent innovation and leadership within the industry. This year’s award winners were announced at the ICMI Global Contact Center Awards Party, which took place on May 14, 2019 in conjunction with ICMI Contact Center Expo. To learn more about the ICMI Global Contact Center Awards, please visit: https://www.icmi.com/Contact-Center-Expo-Conference/Program/Awards-Party “Participants of the ICMI Global Contact Center Awards continue to impress each year with submissions from a robust group of individuals and teams,” said Erica Marois, Content and Awards Manager, ICMI. “This year’s winners truly set the bar for customer service excellence and demonstrated their commitment to success and moving our industry forward.” This year’s winners were reviewed and chosen by a panel of carefully selected judges, which included more than 35 industry thought leaders. Winners were selected based on a set of re-determined category criteria. 2019 ICMI Global Contact Center Award Winners: Best Contact Center Agent Best Contact Center Supervisor Best Contact Center Manager Best Contact Center Trainer Best Strategic Value to the Organization Best Digital Customer Experience Best Learning & Development Program Best Contact Center Culture Best New Technology Solution Best Outsourcing Provider Best Small Contact Center Best Medium Contact Center Best Large Contact Center Lifetime Achievement Follow ICMI on Social: (#CCExpo): About ICMI To learn more and for the latest news and information, visit www.ubm.com and www.informa.com. Heather Donner |