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Salesforce AppExchange Unveils New Ecosystem Insights--Empowering Customers and Partners to Drive Business TransformationSAN FRANCISCO and LONDON, May 23, 2019 /PRNewswire/ -- Salesforce (NYSE:CRM), the global leader in CRM, today announced the launch of new ecosystem insights on Salesforce AppExchange—the world's #1 enterprise cloud marketplace. Rapidly-changing customer expectations in the Fourth Industrial Revolution are accelerating demand for technology expertise and new innovation within Salesforce's growing ecosystem. These new AppExchange insights bridge this supply and demand—enabling customers to easily identify the consulting experts and business solutions best suited for their needs, and empowering partners with customer engagement analytics to more effectively build and market their solutions. Today, AppExchange is home to more than 5,000 technology solutions ranging from apps, components, pre-built flows, industry-specific Bolt templates, data and more. In addition, there are more than 65,000 Salesforce-accredited consulting professionals who provide guidance on how to drive business transformation with Salesforce—and Salesforce aims to increase that number to more than 250,000 by 2022. In that same timeframe, IDC1 predicts that Salesforce and its ecosystem of customers and partners will create 3.3 million new jobs worldwide. "As the Salesforce economy and customer demand continue to grow, our customers and partners must have the right business solutions and technology experts at their fingertips," said Woodson Martin, General Manager, Salesforce AppExchange. "AppExchange is bringing consulting partner services and technology solutions together in one marketplace while enabling all of our partners to harness data to power customer success like never before." Consultants on AppExchange—A New Way For Customers to Find and Connect with Salesforce Experts Consultants on AppExchange is a new destination within the marketplace tailored for customers looking for personalized solutions and specific industry expertise. With Consultants on AppExchange, customers can now identify the best Salesforce experts for their business needs, from companies that include Accenture, Acumen Solutions, Appirio, Bluewolf, Capgemini, Cognizant, Deloitte, Magnet360 and PolSource. Consultants on AppExchange includes:
"Magnet360 has long been dedicated to ensuring our customers can succeed on th Salesforce Platform, and as the Salesforce economy grows, so has the demand for implementation expertise," said Matt Meents, CEO and Founder, Magnet360, a Salesforce Platinum consulting partner. "With nearly 90 percent of Salesforce customers using at least one AppExchange app, making our consulting services available and easily searchable through AppExchange opens the door for us to help more companies with their Salesforce needs." "Good Energy empowers customers to be part of the solution to climate change and in control of energy usage—we need technology to enable that, and that's where Salesforce comes in," said Mike Spencer, Technical Lead, Good Energy—a customer of Salesforce Platinum consulting partner PolSource. "PolSource quickly identified core Salesforce capabilities that gave us a single view of our customers, and developed a roadmap for how to achieve this goal. PolSource's consulting services were instrumental in launching our Acquire Program for Domestic and SME Sales Apps. Giving customers access to consulting partners like PolSource through AppExchange is an exciting innovation." AppExchange Partner Intelligence—New Insights for Partners AppExchange Partner Intelligence is a completely new set of analytics features for partners that delivers insights into how customers and prospects interact with their solutions. AppExchange solutions have been installed more than 6.5 million times by Salesforce customers. And in a growing marketplace, understanding the entire customer journey, from initial search to install, is crucial for partners to build better, differentiated solutions and listings. With Partner Intelligence, partners will be empowered with their tangible customer data. Partner Intelligence is composed of two analytics offerings:
"Knowing exactly how customers and prospects engage with our solutions fundamentally changes how we innovate," said Simon Ejsing, Director of Analytics, FinancialForce. "Being able to uncover trends from our entire user base sheds light on how we can build solutions based on what customers actually want—not what we think they want." Availability
About Salesforce AppExchange Salesforce AppExchange, the world's leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 6.5 million customer installs and over 80,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses. Additional Resources
About Salesforce Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: http://www.salesforce.com. 1 IDC White Paper sponsored by Salesforce, The Salesforce Economy Forecast: 3.3 Million New Jobs, $859 Billion New Business Revenues to Be Created from 2016 to 2022 (October 2017). Note: an update to this data is in progress.
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