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The Results Companies Launches New ResultsCX Brand and is Rebranding DeviceBits Software SolutionsResolution-Centered CX Technologies Combine Agent Support, Self-Service, Agent AI & Bots Software FORT LAUDERDALE, Fla., Sept. 14, 2020 (GLOBE NEWSWIRE) -- ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced today its DeviceBits artificial intelligence (AI)-powered customer assist software solutions have been rebranded under the ResultsCX organization. ResultsCX offers resolutions-centered CX technologies that seamlessly combine agent support with SupportPredict Self Service, and Agent AI, as well as Bots to help brands achieve the right balance of human and digital interaction for their customer base. No matter where a brand organization is on its digital transformation journey, ResultsCX helps to grow revenue, reduce costs, and deliver a resolution-centered, differentiated customer experience. The former DeviceBits software products have been renamed under the ResultsCX moniker. Academy, a self-support web-based knowledge center, is now known as SupportPredict Self Service; CareAssist, an intelligent agent assistance and live agent chat/messaging resource, is now SupportPredict Agent AI; and Bot+, an AI-powered chatbot with agent transfer functionality is now SupportPredict Bots. Continued Growth of AI & Bot CX Technologies “Brands today are quickly realizing that in order to maintain proper customer service levels, and to support the increasing remote workforce population of contact center staff, leading AI- and bot-centric solutions must be available to both customersand agents,” said Wayne White, chief information officer for ResultsCX. “These leading technologies are amplifying the overall branded customer experience that feature self-support for general and high-volume customer questions; intelligent agent assistance with live agent chat and messaging; and an AI-powered chatbot with transfer functionality for special technical or emotional issues.” ResultsCX solutions improve overall CX efficiency without sacrificing the human element through a balanced human/digital CX model: self-service and bot technology work in concert to make transactional support easy and AI-empowered human engagement teams to resolve complex or emotional customer needs. Solutions for At-Home CX Agents Helping Healthcare Brands Resolve Customer Inquiries “There are a lot of situations today where the customer wants the ease of self-support functionality to resolve their own issue online,” added White. “However, there are an equal number of more technical or emotionally sensitive issues where the customer still wants the chance to speak with a live agent. No matter your customer’s needs, we have the right solution to achieve resolution.” To learn more about ResultsCX and its complete line of resolution-centered technologies please visit www.results-cx.com. About Us ResultsCX
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