|[December 10, 2012]
Emmi Solutions Technology Sets Expectations for a Hospital Stay and Raises HCAHPS Scores
CHICAGO --(Business Wire)--
Patients who view an interactive online program that walks them through
what to expect during a hospital stay give their hospital higher HCAHPS
scores, according to research being presented at the Institute for
Healthcare Improvement's 24th Annual National Forum on
Quality Improvement in Health Care. The data will be presented as part
of the 2012 Storyboard Display at the IHI Forum, held Dec. 9-12 in
The program, created by Emmi Solutions, uses voice, image and text to
walk patients through what to expect during a hospital stay, including
what "quiet" means and expectations around cleanliness, staff
responsiveness and medication communication. The program also defines
the patients' role and teaches them how to communicate their needs.
"It helps manage expectations and prepare patients to engage with their
health care providers when they have concerns, which goes a long way
toward making patients more comfortable with their hospital stay," says
Devin Gross, CEO of Emmi Solutions. As a result, HCAHPS Top Box (News - Alert) scores
improved across the board for patients who viewed the program as
compared tothose who did not. Notably:
Doctor Communications scores improved by 6.4 percent
Nurse Communication scores improved by 4.1 percent
Staff Responsiveness scores improved by 7.2 percent
Medication Information scores improved by 6.2 percent
Emmi Solutions will also be hosting a special interest breakfast on
Wednesday, December 12 from 7-8 am EST. The discussion will be
facilitated by Emmi Solutions Co-founder Jordan Dolin and will focus on
how hospitals can use technology to bridge the gap between hospitals,
payers and patients.
The Storyboard Display will be open for viewing on Tuesday, Dec. 11,
2012 from 4:30-6:30 pm EST in Cypress 1.
About Emmi Solutions, LLC
Emmi Solutions is the pioneer of outcomes-driven patient engagement.
Emmi offers a complete solution that engages patients and has repeatedly
shown that it can improve clinical and financial outcomes. Emmi uses a
multi-modal platform to deliver actionable information to patients while
supporting the goals of traditional and emerging models of care. Emmi®
programs have been prescribed to over four million patients-using
language they understand, at their convenience, and on devices they
already own. Emmi enables providers to track compliance and measure the
outcomes of effective patient engagement. For more information, visit http://www.emmisolutions.com.
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