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TMCNet:  Monscierge Introduces New Hospitality Software Application Tool Monscierge | Connect [Travel & Leisure Close - Up]

[December 11, 2012]

Monscierge Introduces New Hospitality Software Application Tool Monscierge | Connect [Travel & Leisure Close - Up]

(Travel & Leisure Close - Up Via Acquire Media NewsEdge) Hospitality software solutions company Monscierge rolled out Monscierge | Connect, the first phase of mobile applications complementing the product line designed to enhance hotels' connections to their guests.


According to a release, Monscierge | Connect provides hotels with the tools to stay in touch with guests through their smartphones, allowing guests access to the full array of a hotel or brand's services in a way that suits the needs of tech-savvy consumer. Hotel amenities are available at a touch, including room service, concierge, spa reservations, dining availability and more. Participating hotels and their chain executives manage the content they want to share through a content management system. Guests can communicate their needs via chat or voice, quickly putting them in contact with valet, housekeeping, or any department the hotel provides. The hotel manages service delivery through automated dispatch and the built-in monitoring functionality.

Using the power of the geo-location functionality built into mobile technology, the Company said guests access every hotel via one app, or if a brand desires, through the brand's app. Monscierge | Connect wraps itself in the approved brand voice for each hotel, and makes that hotel and brand's specific content available at their fingertips. While the complete functionality of Monscierge | Connect is only available at participating hotels, guests will still have access to recommendations and other travel information virtually anywhere they stay.

"After 3 years of researching over 1,000 hotels and resorts across several countries, we are excited to announce our Monscierge | Connect app," said Marcus Robinson, CEO of Monscierge. "Our joint research with these thousand hotels was conclusive - 73 percent of inquiries to the front desk, bell staff or concierge were related to hotel services and local information and recommendations. Hotels and guests want an easier way to stay connected with one another, and local information from trusted sources via technology. We believe that our Monscierge | Connect app provides guests and hotels with exactly what they have been asking for - elegant connections delivering trusted recommendations. Freeing-up staff time, yet delivering the guest experience desired. Reception by guest-users and the hospitality industry has been overwhelmingly positive." Monscierge said Monscierge | Connect functionality allows for a hotel to deliver real-time information to their guests as well. Some hotels have utilized Connect to alert guests of parking availability, discounts in the bar or spa, or when a room is ready for early check-in. Whether arriving by taxi, visiting attractions or sitting poolside, the guest can manage every aspect of their stay and hotels can make that stay enhanced. Digital postcards are also available through the app, which carry the client hotel branding. Guests can add their own messages and send them to friends and family through email, Facebook, and Twitter - facilitating the guest's connection to friends and family while providing added exposure for the brand and location.

Monscierge | Connect provides recommendations powered by RCloud, encompasses 47 cities and thousands of consistently updated recommended merchants. Guests can choose the filters for their desired experience and find recommendations for dining, events, and attractions. Trip-planning functionality is built into the app for travelers to plan their customized experience virtually anywhere they stay. Hotels can manage their recommendations to further tailor the guests' local experience.

More information: www.monscierge.com ((Comments on this story may be sent to newsdesk@closeupmedia.com)) (c) 2012 ProQuest Information and Learning Company; All Rights Reserved.

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