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SPNA and General Motors sign warranty services agreement
Dec 28, 2012 (Datamonitor via COMTEX) --
Saab Automobile Parts North America, or SPNA, a provider of Saab genuine parts and accessories, and General Motors Company, or GM, have signed a warranty services agreement that authorizes SPNA to provide warranty administration and related services through Saab's network of Warranty Service Providers for model year 2009.
The agreement permits Saab owners the opportunity to have their vehicles repaired by Saab factory trained technicians using Saab Genuine Parts by a nationwide network of warranty service providers.
Tim Colbeck, president and CEO of Saab Automobile Parts North America, said: "Our agreement with General Motors is an important step in supporting Saab owners in North America and ensuring they have access to Saab Genuine Parts, service programs and technical support for years to come".
The transition of warranty administration services from GM to SPNA has commenced on December 17, 2012. Geographically, the agreement covers all of the US and Canada. The agreement calls for a Technical Assistance Center (TAC) to be established. The TAC line will be available to all Warranty Service Providers requiring technical support from the SPNA team of experts.
The agreement also calls for the establishment of a North America Customer Assistance Center (CAC). All Saab owners will benefit from the CAC which will be available for customer facing interactions early 2013.
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