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Telcentris Debuts New Hosted Contact Center Platform

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Telcentris Debuts New Hosted Contact Center Platform

March 15, 2011
By Jyothi Shanbhag
TMCnet Contributor

Telcentris has unveiled the company’s latest Hosted Contact Center solution, specifically designed for hosted inbound and outbound call center management.

According to the company, this new Hosted Contact Center Solution is a “feature rich” multimedia call center application integrated into their Hosted IP-PBX platform, which helps businesses to stay connected to their customers.

Telcentris (News - Alert) has specifically brought this new solution for the cloud, to increase state-of-the-art functionality such as: inbound Automatic Call Distribution (ACD), predictive dialing, call recording and monitoring, full Customer Relationship Management (CRM) integration and more. The new solution runs with minimal upfront investment, and can be deployed in a matter of days by businesses of any size, though it is particularly well-suited for small and midsize companies, said the company officials.

"Customer feedback drives the evolution of our products and services, and we've incorporated the valuable input we've received to advance our contact center solution," said Rob Lewis, VP of product management at Telcentris.

Lewis said that their hosted PBX (News - Alert) and SIP trunking offerings integrate seamlessly with company’s hosted contact center, with which they are able to provide customers a truly unified solution that solves inbound and outbound call center requirements, while simultaneously addressing the organization's overall telephony needs.

Telcentris officials also claim that their contact center solution offers customers a variety of advantages such as fast deployment—not months like many on-premise offerings—requires one network and is completely customizable. These advantages enable the company to compete with larger competitors without the capital expenditures associated with premise-based equipment.

The company is currently offering flexible packages with Hosted Contact Center pricing ranging between $90 and $125 per seat monthly, plus usage charges. Packages can include DIDs and/or toll-free phone numbers, and leverage Telcentris' powerful VoIP network, award-winning service delivery platform, affordable calling rates, and business-grade telephony solutions such as hosted IP-PBX and SIP trunking.

Founded in 2006, Telcentris is headquartered in San Diego. The company also announced that it has enhanced the white label Voice over Internet Protocol (VoIP) portfolio from a single, entrance-level package to a three-solution suite.

Jyothi Shanbhag is a contributing editor for TMCnet. To read more of Jyothi's articles, please visit her columnist page.

Edited by Janice McDuffee
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