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Hosted Contact Center Platform Launched by Telcentris

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Hosted Contact Center Platform Launched by Telcentris

March 15, 2011
By Calvin Azuri
TMCnet Contributor

The commercial availability of hosted contact centers from Telcentris was announced by the company at the Channel Partners Conference & Expo. Inbound and outbound call center management will be possible with this next-generation hosted solution.

In order to enhance customer experience and provide more competitive pricing, Telcentris (News - Alert) has upgraded to a brand new, feature-rich platform, according to a company press release. 

With some state-of-the art functionality, the new platform has been specifically designed for the cloud. These include inbound Automatic Call Distribution or ACD, predictive dialing, call recording and monitoring, full Customer Relationship Management or CRM integration and more.

The core product of Telcentris' Channel Partner (News - Alert) Program is Hosted Contact Center. Agent partners will be therefore eligible for the company’s highest channel commission structure of 20 percent commissions. Eligible master agents will also get higher commissions.

Both hosted contact center and hosted IP-PBX (News - Alert) solutions are offered by Telcentris. Apart from providing centralized billing and support, these work together seamlessly to provide a single point of contact for the business' overall phone system needs.

Minimal upfront investment is needed for Telcentris' Hosted Contact Center solution. Though well-suited for small and midsize companies, businesses of any size will be able to deploy the solution in a few days.

According to Rob Lewis, VP of product management at Telcentris, the evolution of the company’s products and services is driven by customer feedback. The valuable input received to advance the contact center solution has been incorporated by Telcentris.

In a release, Lewis said, “As our hosted PBX and SIP trunking offerings integrate seamlessly with our hosted contact center, we are able to provide customers a truly unified solution that solves inbound and outbound call center requirements, while simultaneously addressing the organization's overall telephony needs.”

Customers only need to pay for the required number of seats with the flexible packages offered by Telcentris. The monthly price for Hosted Contact Center ranges between $90 and $125 per seat. Usage will be charged separately. DIDs and/or toll-free phone numbers are included in the packages.

Telcentris' powerful VoIP network along with award-winning service delivery platform is leveraged by the package. The packages also leverage affordable calling rates, and business-grade telephony solutions like hosted IP-PBX and SIP trunking.

Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Edited by Janice McDuffee
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