Hosted Call Center Featured Article

Content Guru and KPN Enter into Partnership

By Anil Sharma
TMCnet Contributor

Content Guru, a UK cloud specialists, and KPN (News - Alert), a telecommunications and IT service provider in the Netherlands, have entered into a partnership to deliver communications services in mainland Europe, launching with Cloud Contact Center, a cloud-based contact center infrastructure offering.

“In our dealings with customers over the last six years, we have frequently encountered and overcome the typical challenges which organizations encounter as they explore migration to the cloud,” said Sean Taylor, managing director of Content Guru, in a statement.

“We are greatly looking forward to capitalizing on this experience as we partner with KPN. It’s a hugely important relationship for us. They are one of the biggest telcos in the world, and will offer us a fantastic channel to market. They seem hungry to explore the opportunity that cloud represents and they understand the value of our expertise and experience,” said Taylor.

Taylor said that KPN is embracing the new cloud partnership paradigm, which represents a huge cultural and operational shift from the traditional vendor-carrier model.

“I have personally worked with KPN for over 20 years, and I have great confidence in them as an organization. We were early into cloud, and have enjoyed strong growth in the initial phase of the market,” said Taylor.

“With KPN as our partners, we are well positioned to take advantage of the commercial opportunities cloud has to offer as mainstream adoption progresses.”Taylor said that the next five to 10 years will be crucial as business and IT leaders develop a fuller understanding of cloud and what it can do for their organizations.

“Enterprises will benefit from more efficient and consistent management processes by being able to automate and manage all different channels of communication under one roof, and consumers will enjoy a more personalized, faster customer experience,” said Taylor.

Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.

Stay in touch with everything happening at Cloud Communications Expo. Follow us on Twitter.