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Sitel Expands Customer Care Call Center

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Sitel Expands Customer Care Call Center

November 06, 2012
By Carolyn J Dawson
TMCnet Contributor

Sitel recently announced that it has further extended its business with the inclusion of a prize-winning organization. With an aim to support this latest customer, Sitel will be expanding its Albuquerque-based customer care call center. The organization plans to hire nearly 200 executives as part of its recent enrollment program. Sitel will offer first-class customer support through inbound calls and dispatch to the new client, who in turn offers protection, safety, equanimity and unmatched service to its customers.

In a statement, Manuel Garcia, Site Director of Albuquerque Facility at Sitel said, "Our site continues to grow as a result of our commitment to hiring outstanding employees who are dedicated to providing excellent service to our customers and clients. This level of dedication to service is allowing us the opportunity to hire 200 qualified customer service and dispatch professionals during the months of November and December. Not only is this great news for our site but it will also have a positive impact to the greater Albuquerque area."

Sitel has collaborated with the New Mexico Department of Workforce Solutions for hiring new recruits. The organization will also be hosting job fairs at its office, located at 4420 The 25 Way, on November 1, 8 and 15 at 9:00 am and 2:00 pm.

As part of the latest recruitment drive, Sitel is looking for call center staff and also has home-based jobs available. Competent applicants can forge their career and also leverage the advantages of working from home with Sitel's ground-breaking Work@Home program.

Interested individuals can apply for these positions by visiting the “Careers” section at Sitel’s website. Alternatively, they can contact Sitel directly at (505) 724-4000. Sitel will favor individuals with prior customer service experience and thorough proficiency in computers.

Sitel is one of the premier organizations offering outsourced customer care services across the globe. The privately held organization has a minimum of 26 years of industry experience. Datamonitor's yearly Black Book of Outsourcing survey has positioned Sitel as the best call center outsourcing provider twice. Customers of Sitel are offered expected and quantifiable Return on their Customer Investment by the nearly 57,000 employees of Sitel, who assist in developing consumer allegiance, augmenting sales and enhancing efficiency.   

Edited by Brooke Neuman
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