Hosted Call Center Featured Article

Call Center Corporation's NexInteractive Optimizes Hosted Dialing for Clients

By Shamila Janakiraman
TMCnet Contributor

The Call Center Corporation, a provider of call center technology solutions, announced that its NexInteractive optimized dialing technology software is saving serious money for call centers, contact centers, outsourcers and telemarketers.

Steve Bederman (News - Alert), CEO at The Call Center, said this platform offers a fully featured and high-quality Hosted Dialer product which comes at an affordable price. The monthly charge of the hosted predictive dialer is only $ 40 per seat – much less compared to other products.

“Customers perceive that quality is defined by price. It is easier than ever to implement our technology to a customer. It’s time that the cost of dialer seats matches the ease of implementation,” Bederman said. “In addition, our team of support and technicians has decades of experience. We have developed or owned seven dialers in the past 15 years. We only endorse the finest products. In this case, price doesn’t represent quality.”

NexInteractive dialing technology will offer more cost savings if the high volume of client interest is maintained. The NexInteratcive technology is scalable and can help users meet business needs on demand; increase agent productivity rapidly; increase sales by 400 percent; and minimize capital investment.

It requires no contracts and is month to month, featuring an uptime of 99.99 percent.

The outbound features available to the call center through this technology are a user-friendly interface with all the controls to maintain compliance, including time-zone management, drop call management and compliance for collections messaging. Other features are predictive dialing, vertical dialing, preview dial, 100 percent call recording, message broadcasting with CPA, cell Phone (News - Alert) detector and many others, some requiring additional payments.

Inbound features include simple ACD, multi-tier ACD, call Blending, IVR follow me, DNIS/ANI/Caller ID lookup (data Mining) and agent multi-call handler.

TMCnet reported that in August 2012, The Call Center Corporation announced the availability of the Phonathon software to universities and higher education institutions. Phonathon is a fund raising campaign via phone which can incorporate advanced call center technologies to achieve a record number of pledges and donations.