Hosted Call Center Featured Article
Innovative Insurance Partners Deploys CallidusCloud's ICM
November 08, 2012
By Erin Harrison
Executive Editor, Cloud Computing
Cloud-based hiring, learning, marketing and selling are helping organizations to drive performance and productivity across their business. One example of this can be found in cloud software maker Callidus Software (News - Alert) Inc., which announced that Innovative Insurance Partners has selected CallidusCloud’s incentive compensation management (ICM) solution for the insurance industry.
Because CallidusCloud offers accuracy, timeliness and efficiency, the company’s cloud-based service was an ideal fit for Innovative Insurance Partners, according to Andrea Baumer, president and CEO of Innovative Insurance Partners.
“Our focus is to spend resources on technology and other infrastructure methods to ensure we are ahead of the game,” Baumer said in a statement. “CallidusCloud was a natural choice for us as our commission software vendor. We realize that we are providing the agent’s ‘paycheck,’ so we need to be accurate, timely and efficient.”
CallidusCloud’s ICM solution is designed to deliver “extreme automation” in integration, plan configuration, producer management, payout calculation and communication. Company officials said its ICM solution is a highly configurable solution supporting rapid deployment, ease of use and reduced operational complexity. As part of the solution, the producer portal allows for delivery of payment and performance-related information through the Web or a Customer Relationship Management system.
In related news, Callidus Software recently said that its Commissions solution was selected by a Malaysian communications provider, TMCnet reported. The Malaysian provider will use the solution to automate incentive processing and channel management for dealers, service centers and sales professionals.
With Commissions, the users can set sales quotas using a self-service collaboration platform for quota allocation and team-based distribution, and gain real time visibility into quota attainment. They can also intuitively design, optimize, assign and manage territories based on opportunity, workload, account information and geography.
Edited by Brooke Neuman
More on Outbound Call Centers »
community comments powered by