Hosted Call Center Featured Article

Medical Practice Solutions Acquired by 1-800 We Answer

By Rahul Arora
TMCnet Contributor

Medical Practice Solutions, Inc, a Los Angeles area healthcare answering service, recently announced that it has been acquired by 1-800 We Answer, a nationwide call center. The details of the transaction are not disclosed.

MPS integrates an experienced, educated staff with the latest technology to ensure the clients’ revenue is tracked and collected in a timely manner. The company emphasizes on providing the highest return on clients’ claims without sacrificing service or patient support. The company successfully converts medical services into cash reimbursements by providing a full range of medical billing services.

"1-800 We Answer is excited to offer exceptional telephone answering services to the medical community throughout California. MPS's suburban and Los Angeles telephone answering service customers can expect to receive the same high standard of patient services through our company as they did under its previous management," commented Robert Porter. "1-800 We Answer Call Center has developed its medical answering service support to provide bilingual live answering support to doctors and medical staff throughout California, including the northern counties. We're happy to offer our telephone call center support to the healthcare industry in Southern California."

1-800 We Answer provides a range of telephone answering, call center, market research, virtual office and phone system services to businesses, government agencies, and universities nationwide. The company is seeking opportunities to expand into the Southern California Telephone Answering Service and Call Center marketplace.

"The Los Angeles Metropolitan area's multilingual community needs comprehensive call center services that specialize in supporting various areas like healthcare and legal services", stated Porter. "Supporting doctors through English and Spanish language call center support and live telephone answering services, is central to our business. We've dedicated one of our medical call centers as a fully-bilingual Spanish-English facility. We can help the local healthcare industry in the Los Angeles area by connecting Spanish-speaking patients to an operator who speaks their language faster than any other answering service in the region."

1-800 We Answer offers medical clients support for rapid emergency and standard messaging, telephone conferencing, appointment scheduling and confirmations, and physician consult notification services. "1-800 We Answer is excited to bring upgraded service to current MPS physician and healthcare clients and we hope to continue to grow in L.A.," continued Porter.

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