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The Warranty Group Announces New Call Center Facility for Increased Opportunities

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The Warranty Group Announces New Call Center Facility for Increased Opportunities

November 16, 2012
By Tabitha Naylor
Contributing Writer

Earlier this week, in Champaign, Illinois, the opening of a new call center facility was announced by The Warranty Group. In July of this year, the building was opened and the company continues to increase its operating staff.

"The Champaign call center was opened to accommodate the additional call volumes our company is experiencing from our continued growth and to provide redundancy within our other operating centers for business continuity purposes," said Tom Warsop, chief executive officer.

He added that because of its proximity to it headquarter location, its positive business environment and diverse workforce population, after looking at several other locations, they chose Champaign.

Managed by Fox Development Corporation, the newly opened property is equipped to handle both inbound and outbound call center activities. As the company continues to expand its business, the facility can accommodate nearly 200 work stations.

Should a disruption ever occur at its primary facility in Chicago, ensuring continued exceptional service to customers, the Champaign facility provides The Warranty Group with disaster recovery capabilities.

Pam Gruszka, vice president of human resources, stated that they are excited to be part of the Champaign community both now and for years to come. As the company continues to grow, while actively recruiting positions, it looks forward to providing opportunities at The Warranty Group.

Earlier this week, members of The Warranty Group management team and the Champaign County Chamber of Commerce hosted a ribbon-cutting ceremony at the new facility. With operations in over 30 countries with 1900 employees, the Warranty Group is a global provider of service contracts and related benefits.

With underwriting, claims administration, compliance and marketing expertise, The Warranty Group is a single-source solution for manufacturers and retailers of consumer goods including automobiles, appliances and electronics, as well as specialty insurance product and service solutions for financial institutions.

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Edited by Brooke Neuman
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