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Bomgar 12.3: A Remote Support Solution to Improve Support Collaboration and Efficiency
November 27, 2012
Bomgar (News - Alert) 12.3 is the latest version of secure remote support solutions developed by Bomgar, a provider of remote support solutions for easily and securely supporting computing systems and mobile devices.
The new Bomgar 12.3 allows enterprises to access and fix nearly any system or device, located anywhere in the world—from remote desktops, laptops, servers, switches, smartphones and tablets.
The company provides a secure, feature-rich remote support solution for both administrators and support representatives.
Supporting virtual desktop environments, Bomgar 12.3 is extending its platform support for both end-users and representatives, specifically Citrix XenDesktop 5+ and VMware View 5+. It allows administrators to start using the Rep Console and, optionally, when reps are logged out of the Rep Console at the end of a shift.
Additionally, it enables IT organizations to embed a Bomgar button directly into applications, making it easy for end-users to support directly from the application they’re using.
“The traditional ‘hot potato’ escalation path for support issues no longer works for today’s fast-paced companies who depend upon a wide array of technology,” said in a statement, Troy Harrison, vice president of product management at Bomgar. “With Bomgar 12.3, we’re making it easier for support organizations to jump on and swarm around issues, so they can get their employees and customers back up and running as quickly as possible.”
Bomgar 12.3 enhances tech support collaboration. It enables representatives view-only access to the end-user’s browser, enabling them to assist with Web applications without having full access to the end-user’s computer.
Albert Feinbach, CEO of The PC Rehab, a beta tester of Bomgar 12.3 said, “Bomgar has been one of the best tools I have purchased for my business. With each upgrade there have been great new features added, everything always feels like it is moving forwards and not backwards.”
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Edited by Brooke Neuman
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