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Reportlinker.Com Adds a New Report, Global Call Centers Industry, to Its Catalogue

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Reportlinker.Com Adds a New Report, Global Call Centers Industry, to Its Catalogue

December 21, 2012
By Madhubanti Rudra
TMCnet Contributor, a professional search engine offering an access to a vast online collection of industry, company and country reports, recently expanded its catalogue with the addition of Global Call Centers Industry report.

For years, the call center sector remained an important source of employment and new job creation worldwide. Call center services span over almost all industry sectors ranging from finance to healthcare and retail to education. Globally, call centers offer a wide range of services starting from the simplest form of voice services to the more complex ones incorporating auto attendant and IVR features. The report in question analyzes the worldwide markets for Call Centers in US$ Million and offers industry forecasts for the period through 2018.

Based on the detailed study into call center management and employment practices across the regions, the report provides separate comprehensive analytics for the domestic markets in the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and other countries.

Starting from 2010, the study provides a six-year historic analysis for the above mentioned markets. The report covers 185 companies operating out of the said regions.

Included in the report are many key and niche players such as [24]7 Inc., Acumen Telecomunicaciones SA de CV, Alliance Data Systems, Inc., Expert Global Solutions, Inc., Aspect Software Inc., ATOS S.A., Avaya (News - Alert) Inc., BT Communications (Ireland) Limited, Capita Customer Management Limited, Convergys Corp., Datamatics Global Services Limited, Dimension Data Group Company, Merchants Limited, Entel Call Center, EXL Service Holdings, Inc., Genpact, GTL (News - Alert) Ltd., HCL BPO Services NI Ltd., IBM Global Process Services Pvt. Ltd., Plusoft Informatica Ltda, Quality Plus Callscan Australia Pty Ltd., Sitel, Stream Global Services Inc., Sykes Enterprises, Inc., Teleperformance (News - Alert) SA, TRG Customer Solutions, West Corporation, and Wipro Technologies Ltd. Market data and analytics are derived from primary and secondary research.

Company profiles are primarily based upon search engine sources in the public domain, ReportLinker said in a news statement.

In other news, ReportLinker announced the availability of another market research report in its catalogue: Central Europe B2C E-Commerce Report 2012.

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Edited by Rich Steeves
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