TMCnet - World's Largest Communications and Technology Community



PayLease Provides Toll-Free Call Center

Hosted Call Center Featured Article

PayLease Provides Toll-Free Call Center

January 11, 2013
By Anuradha Shukla
TMCnet Contributor

PayLease is encouraging residents to call its toll-free call center 24/7 to pay rent or HOA dues over the phone using a credit card or an e-check.

The company has recently expanded its call center hours for phone-in payments to this end.

PayLease provides electronic rent payments for the property management industry. Through its expanded call center, it will connect callers with a live representative so that they can discuss their problems during the weekends and on all major holidays.

“A core philosophy here at PayLease is to make our service as convenient as possible for all users of the system, including residents,” said Yann Phung, VP of Client and Customer Management at PayLease. 

PayLease claims it is the only provider offering continuous live assistance for phone payments in its industry.

By extending the calling hours, PayLease has also decreased the hold times for property managers calling in for technical assistance. About 80 percent of all the calls to this facility with expanded hours will be answered within 30 seconds or less.

There are other ways to pay as well if you do not wish to use the call center facility. You can go to PayLease’s property management website or visit to make a payment.

An e-check or a credit /debit card can be used to make the payment.

 “We understand that not everyone who wants to make a payment over the phone has time within regular business hours to do so. We’ve already seen a significant spike in payment volume since offering residents this convenience,” added Phung.

PayLease was in news in November last year when it was included on Deloitte's (News - Alert) Technology Fast 500, an award that provides a ranking of the fastest growing technology companies in North America.  

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Brooke Neuman
More on Outbound Call Centers »
community comments powered by Disqus

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2018 Technology Marketing Corporation. All rights reserved | Privacy Policy