TMCnet - World's Largest Communications and Technology Community



Xerox Highlighted as Leader in Gartner's Magic Quadrant

Hosted Call Center Featured Article

Xerox Highlighted as Leader in Gartner's Magic Quadrant

January 16, 2013
By Anuradha Shukla
TMCnet Contributor

Recently, business process and document management provider Xerox has been placed in the Leaders Quadrant of Gartner’s (News - Alert) 2012 Global Customer Management Contact Centers Report.

The Magic Quadrant offers readers visual snapshots of a market’s direction, maturity and participants. This proprietary research tool also evaluates companies on completeness of vision and ability to execute.

However, the analyst firm claims it does not endorse any vendor, product or service mentioned in its research publications. In addition, it does not advise businesses to pick only those vendors with the highest ratings.

Each day, Xerox handles more than 1.6 million contact center interactions through 54,000 customer management agents. The company provides customer care support to a variety of industries including technology, communications and healthcare.

“We live in a world that’s very connected, and customers expect, and even demand to receive immediate care from brands,” said Connie Harvey, chief operating officer, Xerox Commercial Services.

The company powers business process outsourcing and IT outsourcing services for commercial and government organizations worldwide. It provides extensive document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size as well.

“We feel being placed as a leader in the Magic Quadrant is recognition that Xerox is setting new industry standards in customer care through innovation, globalization and deeper, data-based understanding of customer needs,” added Harvey.

In related company news, Apple (News - Alert) has hired Xerox Corp.’s executive vice president and CFO Luca Maestri as its new corporate controller. In his new role, Maestri will work under Apple’s Senior Vice President and CFO Peter Oppenheimer.

Oppenheimer currently handles the controller, treasury, investor relations, tax, information systems, internal audit and facilities functions for Apple.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Jamie Epstein
More on Outbound Call Centers »
community comments powered by Disqus

Technology Marketing Corporation

35 Nutmeg Drive Suite 340, Trumbull, Connecticut 06611 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments:
Comments about this site:


© 2018 Technology Marketing Corporation. All rights reserved | Privacy Policy