Hosted Call Center Featured Article
Service Desk Experience Reaches a New High with SAManages' SaaS Tool Integration
January 30, 2013
SAManage empowers companies of all sizes with IT management capabilities, automating and simplifying daily tasks of IT control, compliance and user satisfaction. It has expanded its service desk to a whole new level of functionality and ease of use by integrating with 140+ SaaS tools
It claims to be the first company to connect the SAManage service desk with many applications without users having to write code, according to officials.
The setup is very simple and through a simple drag-and-drop interface, managers using SAManage can connect with their favorite SaaS (News - Alert) solutions intuitively, effectively and very quickly. In addition, there are several other features that help users optimize their service desk for top efficiency and ease of use.
Further, the SAManage Service Desk can sync documents and articles with external knowledge management systems and data from the company’s ERP system can easily be shifted into SAManage.
Another advantage is that when managers use these extensions, they can decide how to extend the service desk so that they can receive timely alerts, decide how best to prioritize, distribute service tickets among team members and how to add issues to a knowledge base efficiently.
The SAManage service desk can also be extended to integrate with a technical issue tracking
system. The advantage is that complicated issues can be opened automatically from SAManage through a trigger.
The service desk team stated that it can build an unlimited number of integrations to enhance ticket management efficiency and service levels and there are many more possible integrations powered by Zapier.
SAManage, the leader in cloud-based, integrated Service Desk and IT Asset Management software, announced that their customer base has quadrupled over the past 12 months. The customer base is diversified across 36 countries and multiple industry sectors, the most prominent being IT/Business Services and Education/Not for Profit as the leaders.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, happening now in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Brooke Neuman
More on Outbound Call Centers »
community comments powered by